iMessage and FaceTime activation issues

[Evo_Lee]

Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed. 

I have switched both off and restarted the device then switched back on but I get activation failure messages when I select my phone number.  The number is registered on my Apple ID and phone. I have taken the sim out, signed out of my Apple ID, reset my network settings etc but to no avail. I have another O2 number and I can use that one ok, just not the one I ported.  

anyone got any advice? I have just asked for a replacement SIM card to try that. 

thanks

l

[AJSummers]

I’m having this same error and it’s unbelievably frustrating. Spent an hour on the phone to o2 who said it’s an Apple issue even though I proved them it’s not. If this isn’t resolved I’ll have to cancel my contract and port number back to EE. PLEASE can someone help me. 

[pgn]

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@AJSummers wrote:

I’m having this same error and it’s unbelievably frustrating. Spent an hour on the phone to o2 who said it’s an Apple issue even though I proved them it’s not. If this isn’t resolved I’ll have to cancel my contract and port number back to EE. PLEASE can someone help me. 

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No O2 advisors on the Community Forum today, @AJSummers - but @O2Sarah- is on around 8am Monday, if you are around then. Watch out or a reply from them in the morning, and good luck!

[O2Sarah-]

Thanks for the tag @pgn 

@AJSummers  I will send you a private message so we ca check your account. 😊

[Daisy94]

Hey, I am having the same issue. Is someone able to support me with this? 

[gmarkj]

It is @O2Helen01 on duty this morning @Daisy94.

Can you see if you can help please Helen?

[O2Helen01]

Morning all, thanks for the tag @gmarkj  . @Daisy94  I'm going to send you a message privately and we can discuss your issue further.

[JS04]

Hi there, I am having the same issue, is anyone from o2 able to help me please? I have been unable to register for iMessage ever since I ported over from EE around two months ago. If it helps I am using an eSIM.

[gmarkj]

Have you updated the number on your phone @JS04 ?
It's under Settings>Phone>My number.

If that doesn't work you might need to switch sims...

[JS04]

Hi, the number under Settings>Phone>My number is correct, with the +44 format. I've also tried rebooting. I saw on this thread that switching sims didn't seem to help... I did already switch sims on the first day after the port from a physical sim to an Esim. Maybe something went wrong during the port... Is anyone from O2 support working on the forums today? I did try live chat but I didn't get anywhere so I thought if I asked on this thread it would be clearer. 

[gmarkj]

As you have tried customer services then we can ask the community advisors to take a look @JS04 

Can you see if you can help @O2Ryan or @O2Emma ?