14-07-2022 13:52 - edited 14-07-2022 13:55
14-07-2022 13:52 - edited 14-07-2022 13:55
Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed.
I have switched both off and restarted the device then switched back on but I get activation failure messages when I select my phone number. The number is registered on my Apple ID and phone. I have taken the sim out, signed out of my Apple ID, reset my network settings etc but to no avail. I have another O2 number and I can use that one ok, just not the one I ported.
anyone got any advice? I have just asked for a replacement SIM card to try that.
thanks
l
on 12-02-2023 11:43
on 12-02-2023 11:43
I’m having this same error and it’s unbelievably frustrating. Spent an hour on the phone to o2 who said it’s an Apple issue even though I proved them it’s not. If this isn’t resolved I’ll have to cancel my contract and port number back to EE. PLEASE can someone help me.
on 12-02-2023 12:40
on 12-02-2023 12:40
@AJSummers wrote:I’m having this same error and it’s unbelievably frustrating. Spent an hour on the phone to o2 who said it’s an Apple issue even though I proved them it’s not. If this isn’t resolved I’ll have to cancel my contract and port number back to EE. PLEASE can someone help me.
No O2 advisors on the Community Forum today, @AJSummers - but @O2Sarah- is on around 8am Monday, if you are around then. Watch out or a reply from them in the morning, and good luck!
on 13-02-2023 08:23
on 13-02-2023 08:23
Thanks for the tag @pgn
@AJSummers I will send you a private message so we ca check your account. 😊
on 01-03-2023 07:19
Hey, I am having the same issue. Is someone able to support me with this?
on 01-03-2023 08:20
It is @O2Helen01 on duty this morning @Daisy94.
Can you see if you can help please Helen?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 01-03-2023 09:52
on 01-03-2023 09:52
on 21-03-2023 12:30
Hi there, I am having the same issue, is anyone from o2 able to help me please? I have been unable to register for iMessage ever since I ported over from EE around two months ago. If it helps I am using an eSIM.
on 21-03-2023 14:53
Have you updated the number on your phone @JS04 ?
It's under Settings>Phone>My number.
If that doesn't work you might need to switch sims...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
21-03-2023 15:26 - edited 21-03-2023 15:27
21-03-2023 15:26 - edited 21-03-2023 15:27
Hi, the number under Settings>Phone>My number is correct, with the +44 format. I've also tried rebooting. I saw on this thread that switching sims didn't seem to help... I did already switch sims on the first day after the port from a physical sim to an Esim. Maybe something went wrong during the port... Is anyone from O2 support working on the forums today? I did try live chat but I didn't get anywhere so I thought if I asked on this thread it would be clearer.
on 21-03-2023 15:50
As you have tried customer services then we can ask the community advisors to take a look @JS04
Can you see if you can help @O2Ryan or @O2Emma ?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here