iMessage and Facetime activation fail

Bebe75 · ‎27-12-2023

Urgent issue! Spent over 6 hours on O2 customer service today, only facing hang-ups and no resolution. Many advisors barely speak English, and those who understand put me on hold for 40+ mins. Unable to activate iMessage/FaceTime for 3 weeks since getting a new SIM after losing my phone. Visited Apple Store, O2 Store, but all direct me to call O2. Apple attempted an international text, failed, and said it's a Sim issue. Any advice or contacts appreciated. Thanks for your support!

MI5 · ‎27-12-2023

@Bebe75

Settings >Phone >My number.

Check if correct and edit, save if not.

Reset network settings.

Contact O2 to check that iData is enabled on account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

wenbeir · ‎28-02-2024

I am having same issue since porting my number over on friday the 23/02/24.
Been on hold multiple times and all say apple issues

tried all troubleshooting steps and still no solution.

jonsie · ‎28-02-2024

You need O2 to add idata to your account

Those apps won't work without it

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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