iMessage and FaceTime activation issues

[Evo_Lee]

Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed. 

I have switched both off and restarted the device then switched back on but I get activation failure messages when I select my phone number.  The number is registered on my Apple ID and phone. I have taken the sim out, signed out of my Apple ID, reset my network settings etc but to no avail. I have another O2 number and I can use that one ok, just not the one I ported.  

anyone got any advice? I have just asked for a replacement SIM card to try that. 

thanks

l

[O2Emma]

Hi @Breanna I will pick this up thanks.

[O2Emma]

Hi @02yas90 I will send you a private message to look into it for you.

[ManKind]

Hello - same problem here since migrating from EE to O2. It's been over a week. Even tried the sim in another phone. @O2Sarah- please can you  help? Thanks

[ManKind]

Just started working after a reboot. Brilliant. Thanks, great stuff. 

[Kalmec]

Please can someone help me with this? I have increased my spend cap from £0 to £5 and asked O2 Customer Services to check for any international bars. I swapped a physical SIM with an eSIM. Everything works aside from being able to activate iMessage/FaceTime. I have spent hours on the phone to Customer Services (over 4 hours today alone, including hold times). Thanks in advance!

[gmarkj]

Let's see if @O2Ryan can help you @Kalmec ...

[O2Ryan]

thanks for the tag ill send a message over now.

[agtcooper]

Same problem, can’t activate iMessage or FaceTime. Apple tell me it’s a problem with short code sms at o2 end. Anyone able to take a look for me?

[gmarkj]

Check if you have a spend cap on your account as that might stop the system registering your number as available @agtcooper 

Failing that, we can ask the community advisor @O2nath_ci to take a look - keep an eye out for a PM on the community.

[agtcooper]

Hey thanks, I did not set a spend cap when I opened the account so could be that. Will see what the adviser can dig up for me. Cheers