14-07-2022 13:52 - edited 14-07-2022 13:55
14-07-2022 13:52 - edited 14-07-2022 13:55
Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed.
I have switched both off and restarted the device then switched back on but I get activation failure messages when I select my phone number. The number is registered on my Apple ID and phone. I have taken the sim out, signed out of my Apple ID, reset my network settings etc but to no avail. I have another O2 number and I can use that one ok, just not the one I ported.
anyone got any advice? I have just asked for a replacement SIM card to try that.
thanks
l
on 03-02-2023 15:23
on 03-02-2023 15:23
on 03-02-2023 15:24
on 03-02-2023 15:24
on 04-02-2023 19:06
on 04-02-2023 19:06
on 04-02-2023 22:24
on 04-02-2023 22:24
Just started working after a reboot. Brilliant. Thanks, great stuff.
on 07-02-2023 13:34
Please can someone help me with this? I have increased my spend cap from £0 to £5 and asked O2 Customer Services to check for any international bars. I swapped a physical SIM with an eSIM. Everything works aside from being able to activate iMessage/FaceTime. I have spent hours on the phone to Customer Services (over 4 hours today alone, including hold times). Thanks in advance!
on 07-02-2023 13:57
Let's see if @O2Ryan can help you @Kalmec ...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 07-02-2023 17:42
on 07-02-2023 17:42
thanks for the tag ill send a message over now.
on 08-02-2023 12:16
Same problem, can’t activate iMessage or FaceTime. Apple tell me it’s a problem with short code sms at o2 end. Anyone able to take a look for me?
on 08-02-2023 13:40
Check if you have a spend cap on your account as that might stop the system registering your number as available @agtcooper
Failing that, we can ask the community advisor @O2nath_ci to take a look - keep an eye out for a PM on the community.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 08-02-2023 13:45
on 08-02-2023 13:45
Hey thanks, I did not set a spend cap when I opened the account so could be that. Will see what the adviser can dig up for me. Cheers