14-07-2022 13:52 - edited 14-07-2022 13:55
14-07-2022 13:52 - edited 14-07-2022 13:55
Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed.
I have switched both off and restarted the device then switched back on but I get activation failure messages when I select my phone number. The number is registered on my Apple ID and phone. I have taken the sim out, signed out of my Apple ID, reset my network settings etc but to no avail. I have another O2 number and I can use that one ok, just not the one I ported.
anyone got any advice? I have just asked for a replacement SIM card to try that.
thanks
l
on 20-11-2022 10:34
on 20-11-2022 10:34
on 21-11-2022 08:14
on 21-11-2022 08:14
Thanks for the tag @pgn.
@Bmastergeneral I will send you a private message so we can look into this.
on 26-11-2022 14:37
on 26-11-2022 15:24
on 26-11-2022 15:24
on 28-11-2022 08:11
on 28-11-2022 08:11
on 29-11-2022 22:06
on 29-11-2022 22:06
Hi Lisa,
COuld you help me with an error code 14 that keeps coming up when I try to connect mobile services on my apple watch. No one on 202 seems to be of any help to me. I have seen online you have helped others. I have purchased my apple watch ultra with 02 on contract and havent been getting the mobile service I am paying for. Really need your help, Thank you so much.
on 29-11-2022 23:30
on 29-11-2022 23:30
@Uzma92 wrote:Hi Lisa,
COuld you help me with an error code 14 that keeps coming up when I try to connect mobile services on my apple watch. No one on 202 seems to be of any help to me. I have seen online you have helped others. I have purchased my apple watch ultra with 02 on contract and havent been getting the mobile service I am paying for. Really need your help, Thank you so much.
@O2Ryan is on from 8am Weds, @Uzma92 - look out for a Private Message here on the Forum in the morning, and good luck!
on 30-11-2022 08:02
on 30-11-2022 08:02
Thanks for the tag, ill send a private message over now.
30-11-2022 12:45 - edited 30-11-2022 12:48
30-11-2022 12:45 - edited 30-11-2022 12:48
on 30-11-2022 15:26
on 30-11-2022 15:26
@SH21 wrote:I’m also experiencing this issue and have tried resetting network settings and logging out of iCloud O2Ryan O2Sarah O2Lisa
@SH21 - @O2nath_ci is the O2 Adviser on shift currently, look out for a Private Message here on the Forum presently, and good luck!