iMessage and FaceTime activation issues

[Evo_Lee]

Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed. 

I have switched both off and restarted the device then switched back on but I get activation failure messages when I select my phone number.  The number is registered on my Apple ID and phone. I have taken the sim out, signed out of my Apple ID, reset my network settings etc but to no avail. I have another O2 number and I can use that one ok, just not the one I ported.  

anyone got any advice? I have just asked for a replacement SIM card to try that. 

thanks

l

[Bmastergeneral]

Cheers @pgn! Wasn’t expecting a response until Monday, hopefully will get this resolved soon! 😁

[O2Sarah-]

Thanks for the tag @pgn.

@Bmastergeneral I will send you a private message so we can look into this.

[KSingh]

Hi @O2Sarah- i’m having the same issue with iMessage and FaceTime not activating for my number. Ported from EE to O2. Your help would be much appreciated. 

[pgn]

@O2KyleW is the advisor on right now, @KSingh - keep an eye on your PMs for the next couple of hours.

[O2Sarah-]

Thanks for the tag @KSingh. I will send you a private message so we can check your account. 

[Uzma92]

Hi Lisa, 

COuld you help me with an error code 14 that keeps coming up when I try to connect mobile services on my apple watch. No one on 202 seems to be of any help to me. I have seen online you have helped others. I have purchased my apple watch ultra with 02 on contract and havent been getting the mobile service I am paying for. Really need your help, Thank you so much. 

[pgn]

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@Uzma92 wrote:

Hi Lisa, 

COuld you help me with an error code 14 that keeps coming up when I try to connect mobile services on my apple watch. No one on 202 seems to be of any help to me. I have seen online you have helped others. I have purchased my apple watch ultra with 02 on contract and havent been getting the mobile service I am paying for. Really need your help, Thank you so much. 

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@O2Ryan is on from 8am Weds, @Uzma92 - look out for a Private Message here on the Forum in the morning, and good luck!

[O2Ryan]

Thanks for the tag, ill send a private message over now.

[SH21]

I’m also experiencing this issue and have tried resetting network settings and logging out of iCloud  @O2Ryan @O2Sarah @O2Lisa 

[pgn]

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@SH21 wrote:

I’m also experiencing this issue and have tried resetting network settings and logging out of iCloud  O2Ryan O2Sarah O2Lisa 

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@SH21 - @O2nath_ci is the O2 Adviser on shift currently, look out for a Private Message here on the Forum presently, and good luck!