iMessage /FaceTime activation

[Yvessa]

Hi

i can’t receive calls or texts and keep getting the same activation message. I have done a reset on network settings, restored the phone, updated and all the other troubleshooting steps. It has been more than 24 hrs. What do I do? I have seen others have had the same issue. 

[Yvessa]

This hasn’t worked - I changed the spend cap and waited 24 hrs but still says not activated. 

[Yvessa]

@O2Jonathan are you able to help me?

[O2Jonathan]

Hello @Yvessa I will PM you now.

[Yvessa]

@O2nath_ci sorry but Johnathan hasn’t answered my message and isn’t on the rota today and I really need my phone to work! Are you please able

to help me? 

[gmarkj]

Can you see if you can help @Yvessa please @O2Sarah- ?

No response from two other advisors @Martin-O2 @RafaC @Breanna ...

[Breanna]

Thanks for the tag @gmarkj. It looks like @O2Sarah- wasn't able to stop by.

@O2Georgina is on now. Can you take a look at this for @Yvessa?

[O2Georgina]

Thanks for the tag @Breanna 

@Yvessa  I will send you a private message now

[Yvessa]

Thank you! It works now  @O2Georgina

@O2Sarah