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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2604 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15389 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7281 Views
  • 6 replies
  • 0 kudos

Resolved! No sign

Help! I recently revived my new iPhone 12 and it has no signal. Also will not receive calls or txts whereas my old one dose. I’ve tried to switch it on and off a million times and have checked the SIM card and nothing. Please can some one help. I’ve ...

Lills32 by Level 1: Joiner
  • 313 Views
  • 2 replies
  • 0 kudos

Resolved! How to contact O2 not via sms?

I’ve relocated from Uk back to Australia. Now using Australian sim. Trying to finalise O2 Uk account but cannot see anyway to contact via email. I cannot call due to international call charges, sms not an option as using Australian sim with new numbe...

JO666 by Level 1: Joiner
  • 255 Views
  • 1 replies
  • 0 kudos

Resolved! Signal

I have no signal or 4g in Ramsey Huntington Pe261ds please can you explain why?

111Katie by Level 1: Joiner
  • 305 Views
  • 1 replies
  • 0 kudos

Resolved! New sim, poor signal. Round 2?

Hiya. I have just received my o2 sim today and it says it is all set up and ready to use. I have been able to make and receive calls etc. However, the signal is on one bar only. Is this just because I'm still within the first 24 hours? I really hope ...

Fork-sake by Level 1: Joiner
  • 1247 Views
  • 7 replies
  • 0 kudos

Resolved! Apple Music redeem code

I keep getting sent the o2 sms with a link to redeem the 6 month Apple Music. When clicked the link opens the Apple Music app stating it is looking for my offer details but it goes no further. Any ideas?

Rob6281 by Level 1: Joiner
  • 739 Views
  • 1 replies
  • 0 kudos

Phone

Hi my iPhone is not receiving incoming calls it’s going straight to voice mail I can ring out and have 4g

Sorcha1 by Level 1: Joiner
  • 240 Views
  • 3 replies
  • 0 kudos

Resolved! Cancelled contract

I cancelled my contract month ago before the contract finishes as the requirement is in the contract but somehow still receiving bills even changed my phone no and the provider

Maninder by Level 1: Joiner
  • 185 Views
  • 1 replies
  • 0 kudos

Resolved! Contract

I was told I’ll be contacted within 24hrs regarding my my contract. I’ve yet to hear from the company.

Elrash by Level 1: Joiner
  • 166 Views
  • 1 replies
  • 0 kudos