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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2986 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5071 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15910 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8102 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7471 Views
  • 6 replies
  • 0 kudos

Resolved! new sim not activated

Yesterday I received my new iPhone. I put the sim that I received in the box in to the new phone and thought it would work. It’s been 24hours and I still can’t get network signal. my old sim stopped working before new phone arrived so that hasn’t got...

mattb1 by Level 1: Joiner
  • 395 Views
  • 2 replies
  • 0 kudos

Resolved! Text messages not received

I'm finding the o2 network somewhat annoying when I get messages 1 or 2 days late.This is not helpful for my business and I'm loosing money when customers don't turn up for a lesson but have said they messaged to cancel.O2 sort this out otherwise bre...

Paul1234 by Level 1: Joiner
  • 254 Views
  • 1 replies
  • 0 kudos

WhatsApp sending spurious number

When I am asking people to join me in WhatsApp, they are receiving my message with a phone number that I don’t recognise. Can anyone suggest what the problem may be? I have an iPhone 7

DCstudley by Level 1: Joiner
  • 235 Views
  • 2 replies
  • 0 kudos

Resolved! No service since Friday

I have been unable to get online since Friday, apparently a phone mast is down and they have been trying to fix it.... how comes no one gets in touch to tell me this? Not even a text? Am I expected to pay for a service I am not getting?

4g not working

Heya my 4g has never worked I have done everything o2s site says to do and I’m not sure if I need a new sim card for it as my sim card is a old one

Resolved! iPad Pro 4 gen

My iPad screen has gone balck with white stripes horizontal from top to bottom like a bar code look.

No network aboard

Hi, last month I live in Belgium and didn’t have data connection last week. Can you tell me why I have unlimited data plan?? Thanks

Iliyana89 by Level 1: Joiner
  • 253 Views
  • 2 replies
  • 0 kudos

Resolved! Smartwatch 4G additional charges?

Hi, I'm interested in buying the Samsung Galaxy Watch 4 LTE edition from Amazon and I was wondering how I connect it to 4G once I've purchased it, is it a case of buying an additional Sim for the watch or can I hitch hike onto my current mobile devic...

daramcp12 by Level 1: Joiner
  • 1417 Views
  • 5 replies
  • 0 kudos

Resolved! Hello

listen.. my ex has hacked my account and managed to turn my internet to safe search and it’s bugging me that I can’t find to turn it off when I pay the bills. Please help me.