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Resolved! Lost iPhone 13 how to set up the new replacement

Good morning! I lost my iPhone 13 last Thursday. 02 kindly blocked it, helped me make an insurance claim and a new replacement is due today. Very impressed with the service. When the new phone is delivered how do I ‘transfer’ or retrieve all my data ...

Resolved! Caller ID

The telephone number at the top of my bill is the original number but it was changed to my old number. When I make calls my name does not display and says no caller ID - can this be updated?

Resolved! Can’t turn on WiFi calling

O2 says WiFi calling and G4 turned on but it’s not! Any ideas?

Resolved! Need to change delivery address as next day delivery is late - can’t get through to anyone

Need to change delivery address as next day delivery is late (want to change to my work address) - can’t get through to anyone via -live chat-Dhl are passing all responsibility onto o2 “the sender” As it stands there’s going to be a delivery attempt ...

Resolved! My Samsung S20 ultra keeps turning itself off

My Samsung S20 ultra keeps turning itself off

Resolved! Wifi calling

My iPhone 11 on iOS 15.6.1 will not let me enable wifi calling or 4G calling. I’ve tried to find the option to add to my account in My O2, but it lists phones that are much older than mine as the ones allowed and offers no option to add this to my ac...

Resolved! Locked out - forgotten pattern

Dear Lord....how difficult it is to try and speak to someone at O2...!!! The irony is not lost on me. I have forgotten the pattern sign in on my Galaxy A03. I'm menopausal. I completely blame my hormones for this loss of memory. I really don't want t...

Extending ring time on samsung s9 phone

The instructions for extending ring time on my phone do not work.....I just get an mmi error message.

Resolved! Network coverage

How do I speak to a human that works for O2 to help me with my network issues? I have the most shocking network coverage wherever I go anywhere and I’m wondering if it’s something I’ve done with my phone set up or if O2 just has very poor coverage? T...

Resolved! Calls drop after 60 secs

I have a Sony Xperia 10 II ever since I got it my calls drop out after approx 60 seconds, if I make or receive the call it makes no difference. Once I call the person back the call stays connected fine. My network coverage is good and it has happened...

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