Get tech support for your O2 issues

Resolved! Mobile data settings on iphone13

I recently switched from virgin mobile to o2. I’ve been using mobile data until a few days ago. Now it won’t work. I checked my apn settings and for mobile data I’m still on goto.virginmobile.uk even after resetting the network settings. There is no ...

Resolved! Apple Watch setting up error

Hi I reset my Apple watch and now when I go to set up mobile plan I get the oops message it’s a series 8 watch and everything was working fine with mobile data etc before I reset it and now it can’t be reactivated any ideas? thanksWill

Resolved! Swapping a number from vodafone

Hi. I have a sim only contract with 02 that I've had for about a year (work phone). I also have a contract with Vodafone that's coming to its end. I would like to cancel the Vodafone but keep the number. Is it possible to port the number over to a 02...

Resolved! Galaxy watch 4 classic

Hi, I've only had the watch a week and it's stopped recording my sleeping pattern and I don't know what to do?

Poor signal

When at our holiday home the signal is pathetic! When checking signal status with My Network there is a warning that network can get busy in the area but O2 is working on it!! This warning has been given for at least the last 12 months so O2 is obvio...

Resolved! Alcatel dongle overheating

Hi, new to O2, we have been using the dongle for a couple of weeks but today it seems to have a problem. Every 5-10 minutes it just stops working & I have to keep turning it on and off repeatedly before a signal reappears. It feels incredibly hot whe...

Resolved! Intermittent voicemail

I’ve got an intermittent voicemail problem: sometimes calls go straight to voicemail without any ringing and other times it will ring before going to voicemail. This happens with phone at desk in same place.

Resolved! Google Pixel 6 Pro reboots randomly

Hello,I have had my Google Pixel 6 Pro since December 2021. Only in the last few days (since 13th May) it has started to reboot randomly every 30-60 minutes or so. It often happens when I am a call, so the call drops. At the start of each call I tell...

Resolved! new payg monthly sim.what is the expected download speed

new payg monthly sim.what is the expected download speed.i have a sim in a samsung s9 previously on ee.Ive tried the speed test and im getting 1mb/s.is this correct please.

Resolved! How do I enable Visual Voicemail on my Samsung Fold 4?

Hi I've just joined O2 and I'm stumped at how I turn on visual voicemail on my Fold 4? Any help is appreciated please Thanks

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