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Forum Posts

Not receiving MS verification code

I have tried for 2 days to access my Outlook on my desktop but am not receiving a verification code via SMS as part of the 2 step verification process. I have read through some similar posts on here and have switched off and on, cleaned my sim card e...

no signal on both phones

We have NO signal strength in both our phones for the last week, each time someone tries to phone us, it goes to Voicemail whether we are at home or outside

faultybox by Level 1: Joiner
  • 564 Views
  • 2 replies
  • 0 kudos

Sim swap still not happened after 60 hours

I got my new upgrade phone on Friday and also requested a new sim card as my old one was not 5G compatible. I couldn't do the sim swap to activate the new sim card with my existing number via the website or text so I rang and did it on the helpline. ...

Mazcross by Level 1: Joiner
  • 1172 Views
  • 2 replies
  • 0 kudos

Apple Watch setup and Ref code 14

Like many other O2 customers, I am having the same problem linking a new Apple Watch to my O2 account after buying my AW airtime plan. The error code 14 appears whenever I try to set up mobile data in the Watch app. I would be very grateful for help ...

Justin23 by Level 1: Joiner
  • 2055 Views
  • 11 replies
  • 0 kudos

Resolved! iPhone watch error 14

I was having an issue we’re my new Apple Watch ultra when you went on data setting it would always say not connected unless you restarted the watch then it would connect for a little while. I decided to unpair my watch and pair it shine once it paire...

Jasoon by Level 1: Joiner
  • 1109 Views
  • 5 replies
  • 1 kudos

Data connection not working

My data connection is non-existent ; I've tried all the troubleshooting tips and have ended up here. Does anyone have the answer to what seems a simple probem to solve ?

Del48 by Level 1: Joiner
  • 567 Views
  • 3 replies
  • 0 kudos

Apple Watch problem with data

Hi i have difficulties with lte connection. I’m paying monthly for data tariff for my Watch but it’s not working when I don’t have phone with me can you please help me.

Resolved! Data roaming

Hi I went to Holland but I’m back now and my data is not working how do I get it back to Uk