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Mast isn't working as it should

I have been struggling with slow data speeds in the area where I live and have reported it on numerous occasions with no success. When I carry out a network checker for my area I receive a notification that the 'nearby mast isn't working as it should...

Chris_L by • Level 1: Joiner
  • 761 Views
  • 2 replies
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Apple Watch No Sim

I have been having “no connection” problems on my apple watch but ive noticed today if i keep my iphone open it doesnt lose signal on my watch when i leave my iphone at home to go for a walk with just my watch. But in the settings section on my aplle...

Haylzzz74 by • Level 1: Joiner
  • 1986 Views
  • 3 replies
  • 0 kudos

Resolved! Topping up

Why can I never top up from the ‘My02’ app, I always have to go into store to top up my credit which is such a pain

Resolved! Change upgrade

How do you change your selection of phone once ordered? I chose iPhone 14 plus when I wanted an iPhone 14 pro. Please help

Resolved! Fix your mast

I’m with giffgaff had signal issues for nearly 2 months, it’s says on o2 down detector a mast is down in durham when will this be fixed?

Anonymous by • Not applicable
  • 455 Views
  • 2 replies
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SIM not working in the USA

Hi, I’m using an iPhone 12 Pro and have the bolt on for using data abroad (75Gb contract). I’m currently in America and the SIM worked fine, data worked (throttled to half a mb). yesterday it just stopped working. I’ve checked the APN settings and I’...

CrasherK by • Level 1: Joiner
  • 379 Views
  • 1 replies
  • 0 kudos

Resolved! Watch has different number

Hi I've just ordered a Samsung watch on 02 but it said I have a different number to my 02 phone contract!!! Is this normal or can I swop it so both numbers are the same

Resolved! Stupid 02

I need costumer service contact number 

Dido113 by • Level 1: Joiner
  • 618 Views
  • 1 replies
  • 0 kudos

Resolved! Do O2 want to know numbers of scammers pretending to be them?

I've not had one for ages, but today I got a phishing call from someone claiming (badly) to be from O2 and offering me a great deal on a new iphone 14. I know the number will be fake (and I've now blocked it) but is it any help to O2 if I send them t...

EllaJP by • Level 1: Joiner
  • 1665 Views
  • 3 replies
  • 0 kudos

Resolved! My iPhone 13 Spain will not Data roam abroad.

My O2 SIM has plenty of data left but in Spain it will NOT do data roaming even though switched on. With Wi-Fi it’s fine. If I put my spare Plusnet SIM in my iPhone roams happily. Put my O2 SIM back it stops data roaming. How do it correct this?!’

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