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Resolved! Problem with sending text messages

All Text messages I send say “not delivered”. Most of the time the messages are going through but the recipients are sometimes receiving it from a number that was originally assigned to my phone when I bought it a year or two back. I changed numbers ...

Resolved! 3D card verification - not receiving verification texts

Please can someone help as I can't verify online purchases and retailers and credit card companies say it's not their end and most likely down to 02 blocking the text from their number!

Resolved! I have no signal in my home

I receive no calls or SMS messages at my house. I have broadband and I can make calls over wifi. But not via cells. Your network report admits that my area 'can get busy' which is business-speak for you not installing enough capacity. I need a signal...

Help with connecting cellular watch to plan - 106 error

When I try to do set up my mobile plan on my apple cellular watch using the 'Set Up Mobile Plan' in the Apple Watch App on my iPhone I receive the following O2 error message: "Oops, something went wrong. Try again and if the problem continues call 20...

Resolved! Rings before going to voice mail.

Hi my Sony Experia goes to voice mail after 10seconds. My wife has the same phone and takes 20 seconds which is more convenient. The guys in the o2 shops, and me, have tried various formulas to no avail. I'm a decorator and my hands can be occupied w...

Porting number balls up by O2

Hi, I attempted to port my number to O2 using the website twice but both times nothing happend so eventually contacted O2 customer support who took all my the details and told me it'd be ported the following day (weds this week). Thurs morning my pho...

Resolved! Number porting

I opened 2 new sim only monthly accounts with O2 and tried to port 2 numbers. One was assigned correctly and then days later the second ported number replaced the one assigned correctly. Now I have a ported number on the wrong sim, a ported number de...

Error code 08 apple watch - can anyone help

Been trying to connect an apple watch to my account since August. Been on to customer services for over 8 hours and been to 3 shops. No one seems to be able to help. Watch pairs and then when try to add data plan I get a message saying will get a tex...

network issues

Hi,I have been experiencing issues with the o2 network over the past month. My phone display shows 3 to 5 bars of signal however when I make / receive a call at home I can have a conversation for a few seconds, then the other person cannot hear me, t...

Setting up WiFi calling and 4G with O2 Firmware

Hello,I have just purchased a pre-owned Sony Xperia XZ1 Compact.My home location has very poor signal coverage so I want to try using WiFi calling when the mobile signal drops out.My phone doesn't seem to support it at the moment and I believe this i...

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