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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Enabling WiFi calling

Hi, I have been trying for hours to enable WiFi calling on my device but I receive and error message saying I need to contact o2. I have found various notes online which says go to my o2, device detail but there isn’t this option?! Help! J have iPhon...

Sam_23 by Level 1: Joiner
  • 2 replies
  • 0 kudos

SMS converting to MMS

Occasionally my text messages are being converted into MMS when I send them, for which I then get charged. I’ve looked into this and I think this happens when the SMS ones are too long. How do I know what the limit is for sending SMS messages before ...

DiggerB by Level 1: Joiner
  • 11 replies
  • 0 kudos

Changing Chosen Extras

I've just upgraded my phone and chose the Disney+ extra, but I need to change it and I don't know how. On My O2 it says to call 202 to change it, but when I call it says only calls about upgrading or leaving are being handled. Can I not change it onl...

Lucebuce by Level 1: Joiner
  • 2 replies
  • 0 kudos

Faulty Xperia 10

My mobile started being faulty just before lockdown and it was less than 12 months old, it is now becoming more problematic. I have soft reset it many times and the fault remains. I cannot get through to O2 the only option available when I call is to...

Awitton by Level 1: Joiner
  • 2 replies
  • 0 kudos

Delay payment

I cannot get through to anyone on the phone and I need to delay payment asap

Stacey6 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Wanted to transfer P&G Number

Hi sorry if i am on the wrong page ...I am looking info on how to transfer my Pay and go number over to my new pay monthly contract and replace that number ...Any info greatful

Bill72 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Data usage and broadband issue

Hi.Due to having more people at home during the lockdown, our internet has been more intermittent but working. It still shows on my phone and that I’m connected to WiFi however when I check my usage, it’s eating it up really quickly. I have had to pu...

Beth1977 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Number changes complications

Hi, I rang O2 to have my number changed. Now I'm being charged for to separate tariffs. The old number as well as the new one. How can I correct this. I need to sort it ASAP because now I'm being charged a late fee

Dea by Level 1: Joiner
  • 2 replies
  • 0 kudos

Upgraded tariff but not reflected in data allowance

Hi I need help because I’ve upgraded my tariff to 100GB data 2 days ago. The upgrade is complete but my data allowance is still 0. It has been more Than 24 hours. I don’t have WiFi at home and depend on this data. Bolt ons are soo expensive for the a...

GDegty by Level 1: Joiner
  • 5 replies
  • 0 kudos