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help why dosent it let me change my address at checkout?

Anonymous
Not applicable

when trying to change delivery address it just redirects me to the start of the checkout?

Message 1 of 7
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pgn
Level 64: Magistrate
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Log out of both the O2 site and the Forum, then try the O2 shop again, logging in to the main O2 site first, @Anonymous - it gets its cookies in a twist now and then 😖

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Message 2 of 7
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Anonymous
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thanks for the reply how ever i wasnt even signed upto o2 community forums untill 10 minutes ago i only logged into community to try find a solution

Message 3 of 7
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pgn
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Log back out of both, then retry using a different browser, or Incognito mode in the same browser. If the item is in your basket, you should be able to go back to the top and change the details - don't forget to uncheck the insurance and 'what cap you want' options, you can always add those later.

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Message 4 of 7
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Anonymous
Not applicable

still dosent work even from the app

 

Message 5 of 7
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pgn
Level 64: Magistrate
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If you already have a phone, assuming it is to be delivered to you, is your address in your account details correct, @Anonymous?

Failing that, a call to O2 Sales on 0800 081 0255 tomorrow may be in order. Or message them on Social Media if that works better for you, links to the teams just below. Good luck!

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Message 6 of 7
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pgn
Level 64: Magistrate
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Oops! Something I said? 😖

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Message 7 of 7
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