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Forum Posts

Resolved! Sim card in ipad

I purchased an ipad on finance, im not finished paying off the ipad yet but I got it with a sim card, I do not need the sim and I'm paying 10 pound a month for data and texts which I am not using. Is there a way to just cancel the sim?

Beth8 by Level 1: Joiner
  • 313 Views
  • 1 replies
  • 0 kudos

Resolved! Poor data speed for over 6 months

Long story short... Been with 02 for around 10 years. Currently have a Samsung S10 due to upgrade in January however since March 2021 the internet speed has been awful. O2 speed test shows less than 1mb and network failure. I spent around 2 months em...

tnpmonkey by Level 1: Joiner
  • 988 Views
  • 4 replies
  • 0 kudos

Resolved! No network coverage

Hi I cant make any calls at all all my phone is saying is no network coverage

bjfox by Level 1: Joiner
  • 393 Views
  • 2 replies
  • 0 kudos

Resolved! Free Laptop Not arrived with phone

Hi, I recently upgraded to the Samsung S21 5g and selected the promotion to receive the free samsung chromebook with the package i chose. My phone has been delivered but there is no sign of the chromebook.Can you please advise?

Gillian2 by Level 1: Joiner
  • 573 Views
  • 1 replies
  • 0 kudos

Resolved! Cant get through to 02 customers services

Everytime i call 02 it tells me i could be waiting more than 15 mins then cuts me off i need to speak with someone urgent i dont mind waiting on hold but to get cut off without the choice is shocking

Stuart7 by Level 1: Joiner
  • 342 Views
  • 1 replies
  • 0 kudos

Resolved! Samsung s10 - pattern lock not working

Hi there, I've recently been given my partners old Samsung S10 - transferred all across and set up a pattern passcode - i've not finishing setting it up, but got what i needed so far. I've turned it on this evening and the pattern lock is not recogni...

kylie123 by Level 1: Joiner
  • 1036 Views
  • 5 replies
  • 0 kudos

Resolved! Phone not provisioned for voice

Changing from o2 to virgin ive asked to have my phone unlocked, I was told that my phone is already unlocked but when i put the virgin sim card in its says phone not provisioned for voice

Ry30 by Level 1: Joiner
  • 454 Views
  • 1 replies
  • 0 kudos

Resolved! Order is “awaiting stock”

I ordered EarPods about 2 weeks ago and they’ve been “awaiting stock” ever since then. Not sure why I could order them if they weren’t in stock. How do I cancel my order and get a refund?

Charl1243 by Level 1: Joiner
  • 392 Views
  • 1 replies
  • 0 kudos