Get tech support for your O2 issues

Resolved! no internet connection

hi, im in france and added a o2 travel to my package. o2 is telling me its actavited and working, but its not. ive reset network, turned on/off roaming,my phone and all the normal thing and still nothinh. ive manually cellected each network provider ...

Resolved! Screen on Samsung S21 Plus has gone black

Hi I have a Samsung S21 Plus, under 10 months old and whilst using it last night, the screen just turned black. The touch screen element still seems to work, although I cant see anything. I can receive calls and make calls through voice activation. I...

Resolved! problem in sending texts to o2

hi I have just got a new contract on my old sim and together with my partner (who got a new sim) we were advised to go for loyalty discount by texting to 21500 as we live at same address and have been with o2 for years Both of us have tried to send o...

Resolved! Kana Ref : 1338532279

I have filled in a migrate my phone number request form and been asked to setup a chat to resolve.

Resolved! Sim only plan how to cancel

How do I cancel a sim only plan

Resolved! No signal

I got my new phone yesterday set it all up fine but had no signal all day can’t make calls or send normal text messages and can’t use my 4G

Resolved! esim for Apple Watch

I purchased a new Apple 7 watch for Xmas and looking at my latest o2 bill shows I have 2 active data plans, I only have one watch so why have I got 2 plans?

Resolved! Proof of purchase

How do I get a proof of purchase please

Resolved! Sim replacement

Hi, I have an intermittent problem with my signal. Suddenly on a call, the bars will just drop off and the call ends. This is while stationary. Phoned customer service today, they ordered me a new SIM. the girl promised my old one would keep working ...

Resolved! Transfer my old mobile number

My mobile phone suppler has been changed from Virgin to 02. I have started the process of transferring my old number xxxxxxxxxxx to replace my new number xxxxxxxxxxx allocated when I transferred from Virgin to 02. Could you let me know how long it wi...

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