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No signal anymore on my esim

Mylain
Level 1: Joiner
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Hi,

 

I suddenly lost my signal on my e-sim at my iphone 13. I have tried to restart my phone a couple of times. I also tried to change my provider manually, but it won't let me.

However, I have a dual sim, and my physical SIM of a Dutch provider is working just fine. I can change my provider manually and the O2 network works for this one too.

 

Please help! 

Many thanks,

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MI5
Level 94: Supreme
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@Mylain 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128326 Posts
  • 614 Topics
  • 22572 Solutions
Registered:

@Mylain 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Mylain
Level 1: Joiner
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Thanks! 

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