eSIM profile not installed on iPhone.

[Trev3]

I followed the procedures for downloading an eSIM on my App following a recent upgrade, but at the end of the process I got a message stating that my ESIM profile has not been installed. It says try again, but the ‘Try Again’ button does nothing. If I close the App and go back in, I see the same message and same problem. My phone seems to function okay re internet access, texts etc. I don’t understand. Help!

[Bambino]

@Trev3 See if anything here helps: eSIM | Help & Support | O2

If not: How to find help & contact O2: A Guide - O2 Community

[MI5]

@Trev3 

If the phone is working fine with your wifi turned off, it would appear to have been installed OK anyway.

The error in your MyO2 may clear after O2 run their system updates around midnight each day.

[Trev3]

Problem not solved. Is there any contact number for technical assistance.

[Trev3]

I can only use my phone with WiFi, sorry my fault. 
do you know if there is any contact number for technical advice?

[MI5]

@Trev3 

You would have to call customer service 0344 809 0202

or pop in to your local O2 store with photo ID for them to install an esim for you or give you a physical sim.