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Classic PAYG flash balance notification not showing

Mcc2
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I have just swapped my sim from an android into a new IPhone and now I don’t get the balance notification after making a call. I have the O2 app installed but when I go to Settings then notifications the app doesn’t appear on the list. Is there some way to get the balance notifications appearing again after every call or text?

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MI5
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@Mcc2 

There are different account settings required when using an iPhone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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MI5
Level 94: Supreme
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@Mcc2 

The notifications come from the network, not the app, so call O2 on 4445 to enable them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Mcc2
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Why did it work on old phone on same sim and not doing now on new phone.?

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MI5
Level 94: Supreme
  • 147799 Posts
  • 639 Topics
  • 28355 Solutions
Registered:

@Mcc2 

There are different account settings required when using an iPhone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
317 Views