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eSIM outage 16/04/24

Markmat
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I can see some other posts about this, just adding my own data points.

 

We have two iPhones in the house which have O2 eSIMs, and also O2 physical SIMs on corporate accounts.

 

Both eSIMs have been reporting No Service since this morning, but both physical SIMs are working fine.

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gazuk2015
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I managed to sort mine. Went onto the o2 app and started a conversation and requested a new Esim from them. The new Esim was delivered to the app, then just install from there.

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MI5
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My esim working fine all day but could be isolated issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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 Same as me, my esim hasnt missed a beat and nor has my enterprise esim.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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dafyddhirst
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Mines been down since 6 am still down 

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CreakyPenguin
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My eSIM hasn’t had service all day but the physical sim in the same phone does have connection.

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madasaf1sh
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I would be contacting o2 to be honest and either getting a new esim sent out, or do it via 360 on the web...  Best thing to do is via Twitter, so just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

 

As we can only go on our experiences, and just checked my data esim and that has connected as well. 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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MI5
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esim install.jpg

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
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@Markmat 

@CreakyPenguin 

@dafyddhirst 

 

It looks like you are not the only ones experiencing connection problems today :-

 

O2 current problems and network issues | Downdetector

https://downdetector.co.uk/status/o2/

 

However, it looks like the numbers are reducing so hopefully you'll be up and running again shortly. 👍

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MathewDoughty
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Same Problem here. Been told I need to go into a shop to request a new esim as can't do it via the app due to not being able to receive the verification text.   Been off mine all day and no sign of life

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Techy_G
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Came here to see if anyone else had problems today...nice to see we (my friend and I) weren't the only ones.

 

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