cancel
Showing results for 
Search instead for 
Did you mean: 

eSIM outage 16/04/24

Markmat
Level 1: Joiner
  • 6 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I can see some other posts about this, just adding my own data points.

 

We have two iPhones in the house which have O2 eSIMs, and also O2 physical SIMs on corporate accounts.

 

Both eSIMs have been reporting No Service since this morning, but both physical SIMs are working fine.

Message 1 of 30
2,933 Views
1 ACCEPTED SOLUTION

Accepted Solutions

gazuk2015
Level 2: Apprentice
  • 29 Posts
  • 10 Topics
  • 1 Solutions
Registered:

I managed to sort mine. Went onto the o2 app and started a conversation and requested a new Esim from them. The new Esim was delivered to the app, then just install from there.

View solution in original post

Message 25 of 30
1,568 Views
29 REPLIES 29

MI5
Level 94: Supreme
  • 146269 Posts
  • 636 Topics
  • 28161 Solutions
Registered:

My esim working fine all day but could be isolated issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 30
1,489 Views

madasaf1sh
Level 77: Grand Master
  • 10483 Posts
  • 56 Topics
  • 3081 Solutions
Registered:

 Same as me, my esim hasnt missed a beat and nor has my enterprise esim.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 3 of 30
1,487 Views

dafyddhirst
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Mines been down since 6 am still down 

Message 4 of 30
1,486 Views

CreakyPenguin
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

My eSIM hasn’t had service all day but the physical sim in the same phone does have connection.

Message 5 of 30
1,478 Views

madasaf1sh
Level 77: Grand Master
  • 10483 Posts
  • 56 Topics
  • 3081 Solutions
Registered:

I would be contacting o2 to be honest and either getting a new esim sent out, or do it via 360 on the web...  Best thing to do is via Twitter, so just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

 

As we can only go on our experiences, and just checked my data esim and that has connected as well. 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 6 of 30
1,472 Views

MI5
Level 94: Supreme
  • 146269 Posts
  • 636 Topics
  • 28161 Solutions
Registered:

esim install.jpg

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 30
1,459 Views

Oxonian
  • 7258 Posts
  • 139 Topics
  • 25 Solutions
Registered:

@Markmat 

@CreakyPenguin 

@dafyddhirst 

 

It looks like you are not the only ones experiencing connection problems today :-

 

O2 current problems and network issues | Downdetector

https://downdetector.co.uk/status/o2/

 

However, it looks like the numbers are reducing so hopefully you'll be up and running again shortly. 👍

Message 8 of 30
1,447 Views

MathewDoughty
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Same Problem here. Been told I need to go into a shop to request a new esim as can't do it via the app due to not being able to receive the verification text.   Been off mine all day and no sign of life

Message 9 of 30
1,431 Views

Techy_G
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Came here to see if anyone else had problems today...nice to see we (my friend and I) weren't the only ones.

 

Message 10 of 30
1,407 Views