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how do I delete a phone number from my account that I do not recognise

LeicsLady
Level 1: Joiner
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some time ago I was scammed and a new phone was sent to me that I rejected and returned. despite assurances from O2 that this would be cancelled - I am still being billed!  I am currently ignoring and deleting, but it is annoying and unnecessary!

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MI5
Level 94: Supreme
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@LeicsLady 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
Level 32: Blockbuster         
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I would be quite careful @LeicsLady if O2 are still billing you. You could end up being disconnected, having the "debt" sold to a Debt Collection Agency for enforcement and having O2 trash your credit score. O2 can be quite ruthless when debt, real or perceived is involved and I believe that you need to be proactive in resolving the matter. 👍    

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MI5
Level 94: Supreme
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Hence my advice 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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