on 11-09-2020 12:32
Hello,
I am visiting the UK from the USA and will be here for another three months. My carrier in the US is Verizon Wirelss. I was going to set up eSIM in the US with Verizon and was told to contact them when I got to the UK. Now that I am here they cannot set me up with eSIM because I need to be on their network... Anyway, I have decided to get a rolling 30 day contract with O2 which provides eSIM. I plan on using O2's eSIM and Verizon's physical SIM to have access to both lines. I have installed my Verizon SIM and have recieved O2's eSIM pack with a QR code after setting up the line. When I scan the QR code I get an error message that reads as follows:
Cellular Plan Cannot be Added
This code is no longer valid. Contact your carrier for more information.
I have tried to get in touch with an O2 rep but cannot get through to anyone after constant holding. When I insert the O2 physical SIM the line works fine, but I cannot get the eSIM to activate. Any suggestions or expierence on what my next steps may be?
Solved! Go to Solution.
on 11-09-2020 12:34
I can only suggest you call into any O2 store for a new eSim pack or for them to check what's happening with yours.
on 11-09-2020 12:34
I can only suggest you call into any O2 store for a new eSim pack or for them to check what's happening with yours.
on 16-09-2020 14:24
on 16-09-2020 14:24
Hey @Verizon_User just checking if you managed to sort this out or are you still having trouble?
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