cant access mobile data since forced move from Virgin to 02

[PM99]

cant access mobile data since forced move from Virgin to 02

[Enlli]

Text active to 2020, save the response and reboot.

If that does not work try resetting your phones network settings

[PM99]

the reply was " sorry we're busy right now", phoned help desk - was told he had set something at his end and said keep restarting my phone should be ok within 48 hours, now 72 and no mobile data, will probably have to phone again, either that or look for another provider

[MI5]

@PM99 

Settings can be found here 

https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...

[PM99]

All you need for data is this:

Name : o2 mobile web

APN : mobile.o2.co.uk (PAYG - payandgo.o2.co.uk)

Proxy, Port : Please leave blank

Username - o2web (PAYG - payandgo)

Password - password

Server - Please leave blank

thanks for the reply - what password?

[madasaf1sh · Accepted solution]

The password is password 

If password doesnt work then try leaving it blank. 

@PM99 

[MI5]

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@PM99 wrote:

All you need for data is this:

Name : o2 mobile web

APN : mobile.o2.co.uk (PAYG - payandgo.o2.co.uk)

Proxy, Port : Please leave blank

Username - o2web (PAYG - payandgo)

Password - password

Server - Please leave blank

thanks for the reply - what password?

---

password is the password @PM99 

[PM99]

That worked, thank you, I was told via emails leading up to the migration - that no action was required on my part. Maybe the phone support should know this solution.