Get tech support for your O2 issues

Resolved! Sim not swapped after 24 hrs

Hello, I have upgraded my phone and due to it being 5G ready i needed to use a new sim, I used the website to swap my sim and typed in my new sim code but now both my phones have so signal and i cant receive or make calls and text. Your live chat isn...

Resolved! Old SIM left in recycled phone

I accidentally left my old SIM card in my phone when I sent it to O2 recycle. Is there any way that this could be used for fraud and if so is there anything I can do to prevent this? Thanks!

Resolved! Merging two accounts

Hi I have got a family plan with two accounts. Currently I can only see one account on my phone and I need to 'merge' the two accounts together so I can see both account information on my phone. How do I merge them together please? Thanks

Unlocking S5

I have an Samsung S5 which I want to use with other networks and not just O2.I asked for an unlocking code and O2 sent an 'unlatching' code. After 2 attempts, it still didn't unlock.Can O2 offer another code? I think it only has 1 attempt left before...

spoofed mobile number

I know this subject has been covered on earlier posts, but getting through to o2 support about my mobile number being used by someone other than myself is almost impossible at the moment, I have tried the various option as advised by O2 gurus without...

SIM not verified after buying new iPhone and tariff

I currently have an iphone 7 with sim only contract. Yesterday I bought a new iphone (on a 2 year contract) and changed my tariff. I am waiting for the new phone to arrive but since then my SIM card says it is not verified and I cannot get network co...

Resolved! Temporary GPRS block for daughters phone - does wifi still work ?

Hi I need to put a temporary GPRS data useage block on my daughters phone as she has to visit a hospital for a few weeks and they initially do not allow phones with internet. If this block is added by O2, will the internet still work on wifi ? I want...

Resolved! How do i add my phone number to my sim as MSISDN ?

How do i add my phone number to my sim as MSISDN ? I have a new security programme that requires this.Thanks

Resolved! Need PUK code but unable to receive verification on my broken phone

Hi, I dropped my Samsung S6 so now the touchscreen is black and no longer working at all I need to access the PUK to be able to insert my monthly PAYG Sim into my new phone but won't be able to get verification on my broken phone. Can I have it sent ...

Signal Problems in South East UK (Kent)

We have been having on going issues with the Data signal and generally phone signals (unless standing in the corner of your garden) in my village for a number of weeks now, O2 cannot confirm what the issue is but their signal checker says all is ok n...

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