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Not received payment for my recycled phone

Hi,I’m wondering if anyone can give any advice on how to go about contacting someone to find out what’s happening with my payment for the phone I recycled last week. I got an email to tell me that I would receive payment 3-5 working days and it has n...

Resolved! Live chat

Is live chat still available for O2 customers at the moment? If so, can someone post a link please as I'm just going round and round in circles trying to find it myself.

Resolved! How to remove unused phone from my account

How do I remove a phone that is no longer used from my account? I have followed the links online and it just keeps taking me around in circles. I never actually get anywhere

Resolved! Ordnance Survey app

I was having some issues with the OS maps app, so stopped the app, cleared cache and data and uninstalled it. I can now reinstall the app, but it won't open. I'm using a Sony Xperia 5ii running Android 11. Is there anything I should try as well as mo...

Resolved! Huawei P30 front camera not working after update

Updated Huawei p30 and now front camera doesn't work. I've tried all online advice and suggestions

Resolved! Can't contact o2

I have been trying to get in contact with someone on the phone to tell them there has been a problem with my payment and every time I phone up its not giving me an option to speak to someone! I need my phone back on

Resolved! sending text shows recipient a different phone number

HiI am new to O2. When ever I send a text message, the recipent is shown a totally different phone number to my normal phone number. How can this be fixed please.

Resolved! Old device showing on My o2 account online

Hello there. I bought a 4s handset from a friend back in 2015. I then went to an o2 store to get a sim only deal which I ended up having until October 2020. In October last year I went to an O2 store to get a more up to date handset. I wanted to keep...

Resolved! Voicemail

My phone keeps telling me I have voicemail, I've had alerts and I have the red dot next to the icon, yet when i ring my voicemail it says I have none. How do I fix this?

Resolved! London Underground Wifi

All of a sudden my mobile will not connect to the london undergound wifi. If I go through virgin media and press the o2 icon, when i enter my number it just keeps coming up with "sorry, we've encountered an error and you have not been signed in" I ha...

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