Get tech support for your O2 issues

Resolved! Number porting hasnt worked properly

Hi all, Switched onto a new o2 contract from EE on 21/08, the porting was supposed to be completed by 24/08 however my number hasnt ported properly as I cannot make or receive calls. Texts/data are fine. I’ve tried rebooting it, airplane mode constan...

No data connection France

I have no connection despite having used data for 5 days in France after travelling into Paris.4g available and data left to use but ‘no internet’

Resolved! How do I cancel one number from a multi-phone contract

How do I cancel one phone on a multi phone contract

Resolved! Change payment date

Hi there. I wish to change my payment date via online guru chat but cannot start a chat on the 02 app. How can I access the online guru chats other than via the app?

Resolved! Reception/buffering

Can I do something to my settings to help my 4g out?my phone (iphone 11) is showing 4 bar reception and 4G but it running painstakingly slow!it has just taken me 15 mins to load this page!

Resolved! Upgrade online without access to verification text

I'm trying to pay for an upgrade on my phone however my current phone is broken and the website is saying it needs to send me a verification text message. I can't access this, is there any other way to place this order online?

Resolved! Reconnection

I have paid my bill but I’m still disconnected.

Resolved! Put on incorrect contract

My mum asked for a SIM like hers which is classic PAYG however when she paid the £10 top up she found the credit went immediately and she has to use that amount by 25th September so basically O2 put her on a contract PAYG. How can I resolve this with...

Resolved! WiFi and 4G calling

Hi, I’m trying to enable WiFi and 4G calling on my iPhone 10. Watched the video, did as instructed but got message I have to contact O2 to enable this. Contacted O2 who say my phone is already enabled for WiFi and 4G calling…so I try to make a call a...

New phone transfer

Hi. I currently have a 4g huawei. I've just received my new Samsung galaxy s21 5g. It's come with a new sim. How do i change over to the new phone, keeping all my photos, messages, contacts etc. And keeping my same number. Its all a mystery to me!!

O2

Forum Posts