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Resolved! Repair Centre

I sent my phone in to be repaired by 02 on the 29th September, nothing has happened on the repair tracker, is there anyone I can speak to about this? I cannot call anyone because I don't have a phone. Is there an online chat or an email where I can w...

PHONE CONTRACTS FOR 16 YEAR OLDS

Hi, my grandaughter went into a local 02 store looking at phones on display. She is 16 and was offered and came home with a brand new iphone 13. I thought 18 was the legal limit to take out a 3 year contract on phones. She said no one asked her for I...

Twinkle by • Level 1: Joiner
  • 5962 Views
  • 3 replies
  • 0 kudos

Resolved! Speak to a person

Please why cannot I speak to a human being - I am having severe problems and need to speak to somebody thank you

EFCme by • Level 1: Joiner
  • 637 Views
  • 1 replies
  • 0 kudos

Resolved! Disney+ auto renewal button won't cancel

Can't cancel Disney+ on extras on both the O2 app and my O2 as the slide button for cancelling doesn't work. I've tried to find a number to call but the help function sends you down a rabbit hole of endless choices instead of just offering a simple c...

CsaW by • Level 1: Joiner
  • 664 Views
  • 1 replies
  • 0 kudos

Resolved! Bringing my BT number to O2

I have two contracts, one with BT and one with O2. I want to cancel my BT contract and bring my BT number with me to replace my O2 number, is this possible?

henk7lubo by • Level 1: Joiner
  • 1130 Views
  • 2 replies
  • 0 kudos

Resolved! How long does it take to get my number transferred over?

Hi, I have just started with O2 and want to transfer my number from my old provider. I have completed the transfer form with the PAC code twice but nothing has happened and I cannot find a way of contacting O2 to find out what is happening

JEM80 by • Level 1: Joiner
  • 523 Views
  • 1 replies
  • 0 kudos

Resolved! Moving abroad but would like to keep my O2 Sim - advice please!

Hi all! I have been an O2 customer ever since I got my first phone when I was 12 - always been happy with the service. I have recently moved to Italy and have had to get a different Sim, but this is an E-SIM so I am able to also keep my current O2 SI...

Resolved! WHEN will my post code/s get 5G?

Hi I want to find out WHEN the postcode(s) where I live and where I work (in London) will get 5G (they don’t have it at the moment). The O2 coverage checker is no use because it doesn’t provide that information and I can’t get hold of anybody in O2 w...

PatB by • Level 1: Joiner
  • 1213 Views
  • 2 replies
  • 0 kudos
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