Resolved! In Greece but connecting to Turkish Network
I am in Lesvos ( Greece) but keep being switched to Turkish network and therefore being charged additional costs despite manually selecting GR Cosmote as preferred network. What gives?
Forum Posts
Nintendo Switch
I want to get the Switch from you via the pay monthly service. It says next day delivery but then says over 6 weeks for delivery once I click on add to basket.. which one is correct please ?
Can't Make or Receive Calls since pairing Apple Watch
I bought an airtime plan for my Apple Watch on Tuesday 24th August 2021. Since then my ability to make or receive calls has been lost whilst data and texts is unaffected.I have contacted customer services every day and keep getting told to wait. I th...
Resolved! How do I add a phone to my account?
I have three phones under my account: mine, my husband’s and my daughter’s. I would like to add a new number and phone for my son but can’t work out how, without going to an 02 shop!
Resurrect Old Account
I have an old O2 account. I need to get a replacement SIM. However I can't get help online or in store as I can't clear security as I can't remember my memorable name. Also it was a Pay Up Front for Life account and I don't have the bank details I or...
Resolved! Cannot make or receive calls
Upgraded to iPhone 12 Pro swapped over to new phone and sim. All working. Following day cannot make or receive calls.
Resolved! Network/Data Issue unresolved
Since January 2021 I noticed that the data signal became very very poor in my area (London SE17) to the extent that a speedtest cannot even complete producing network error messages. It takes numerous attempts to run the speedtest and if one does fin...
Resolved! Mobile Data Error
Hi, I have an Apple XR and over the past month my o2 signal keeps dropping out and coming back and now my phone is saying I need a Mobile Data Update. What do I need to do?
Resolved! can't make calls or receive them
For a few days now I haven't been able to make calls or receive them, however I know other people on O2 and they don't seem to have any problems. Have been trying to find out where I can get this issue sorted, but can't call O2 customer service to ge...
No incoming/outgoing calls after port
Hello, I hope I'm posting this in the right place as I'm not sure how else to access any help from O2. I've just bought a new phone and contract for my teenage daughter. Her number ported yesterday and WhatsApp and text messages work fine. However sh...
