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Resolved! VPN

Hi there, my Now TV app isnt working and so the customer help team at Now TV have asked me to ask my netwrok carrier (o2) to check if there is a VPN (Virtual Private Network ) set up from my network connection and to disable it if so. How do I check ...

Cassie1 by • Level 1: Joiner
  • 1903 Views
  • 4 replies
  • 0 kudos

Resolved! sim not provisioned for voice

I recieved my new Pixel 5 yesterday, i have no signal and the message "sim not provisioned for voice". i have turned the device on and off mutliple times and have re inserted the sim card. any idea how to resolve the issue?

Perry1 by • Level 1: Joiner
  • 1649 Views
  • 3 replies
  • 0 kudos

Resolved! Sim has stopped working

My sim card has suddenly stopped working. I've lost my contacts, can't make calls, send texts or use mobile data any more. I've taken it out, tried it in another phone and cleaned it but it still doesn't work. How do I get a new sim card?

Mitch1979 by • Level 1: Joiner
  • 599 Views
  • 2 replies
  • 0 kudos

Free Audible Trial - Cancellation

As part of my upgrade I had a free 3 month Audible trial. This comes to an end this week and I do not think it is worth keeping and certainly not prepared to pay for it. I have called Audible and they have informed me the contract is through O2 so I ...

Robbo365 by • Level 1: Joiner
  • 9084 Views
  • 15 replies
  • 0 kudos

Resolved! Network Support SO42 7WF

Received an email today (30/1/21) saying no issue with network at SO42 7WF, but only get 1 bar of signal outside and no coverage indoors at all. This has been an issue for months.

O2 recycle promotion code not working

I upgraded my phone yesterday from the s20 to the s21+. I want to recycle my s20 with o2 recycle but the order number for my s21+ is coming up invalid code for the extra 150 for getting the s21+.

Leaha by • Level 1: Joiner
  • 766 Views
  • 1 replies
  • 0 kudos

Am I on O2 refresh

Hi, I'm currently on a sim only deal (18 months) - how do I know if I am on O2 refresh? Thanks

JPGreen by • Level 1: Joiner
  • 1193 Views
  • 6 replies
  • 0 kudos

Only Edge instead of 3G.....

Can someone please make sense of this to me..... I only seem to get an Edge network for data except in areas that the coverage checker says "3G Good Outdoors". Why am I not getting any 3G connection despite being in an area where the checker says "3G...

Staggsie by • Level 1: Joiner
  • 899 Views
  • 2 replies
  • 0 kudos

Resolved! Change of name of bank account holder

How do I change this information? It says to contact 02 but there is no telephone number and Arora does not undertsand what I am seeking to do - only how to change my name on the account, whch is NOT what I am seeking to do.

GlenM by • Level 1: Joiner
  • 353 Views
  • 1 replies
  • 0 kudos

Resolved! Transfer Voice mail to SD-Card/PC

Good morning, I have a Samsung Galaxy S20 FE. I have some threatening voice mails from a former boss that I'd like to transfer to an off-phone location. I have seen that there is a Visual Voicemail app but it's just for iPhone12: is there anything si...

teejayuu by • Level 1: Joiner
  • 1155 Views
  • 1 replies
  • 0 kudos
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