Get tech support for your O2 issues

Resolved! Sim

Hello I have upgrade my phone and don’t the text part to swap over my sim but now it deactivated on my old phone and not active on my new phone , iam on call for search and rescue so I need my phone sort ASAP please , new sim number is xxxxxxxxxxxxx ...

Resolved! Question re unlocking an old phone

I have a new phone and a new contract with O2 and kept my number. I gave my old phone to my grandson for his first day back at school...but it doesn't work as they don't have an O2 sim. I read that you go into the my O2 app to unlock the old phone, b...

Resolved! Need to send a phone back that I don’t want

I have the Samsung galaxy s21 which is not the phone I wanted. I wanted the iPhone 12 in purple I need to know how to send it back please

Resolved! iPad sim

Hi please can you tell me can I use the new SIM card for my phone in my iPad

Resolved! Security alert

Hi I have received a txt asking me to enter a one to enter a one time code, did you send this request.

Upgraded phone but no O2 signal - no bars

No signal on new iPhone

Phone Order

Hi, I placed an order yesterday morning and it said on the order that i could pick it up from the story today (as in yesterday the day i ordered) On the confirmation email it states wait for your next email to say the order is ready or head to the st...

Resolved! Can’t afford bill

I can’t afford my bill and need someone to talk to, I need a number. The payment management number does not work.

Resolved! Is there a way to leave voicemail directly?

Is there a way to leave a voicemail rather than call someone. I know there are apps in the US such as Slydial that allow this?

Resolved! Prepare phone for repair

Hi. I am due to return my iPhone 12 mini for repair. A faulty camera. Everything else is working fine. I asked the guy at O2 if I needed to turn off my Lock Screen passcode and face recognition settings and he said no - but looking at the 02 site it ...

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