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Forum Posts

Resolved! Change payment type

I want to change my direct debit to my American Express card but I can’t as it asks for sort code and account number which does not match UK standards

Ncattell by Level 1: Joiner
  • 569 Views
  • 1 replies
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Resolved! App account locked

I have changed my password online but when I try to access via the app it says app is locked. How can I get this unlocked?ThanksAngela

Resolved! Photo ID when collecting a phone

I'm meant to be collecting a phone for someone from an O2 store. It says online that I would need to bring my own photo ID and photo ID of the person who ordered the phone. Would bringing a picture of the other person's photo ID be okay to use or doe...

Resolved! Trading in old phone

Hi, I’m trying to trade in my old phone as I order a new one. The trade in gets stuck on Condition, doesn’t give me any options and then seems to crash at this point. I’ve put in my device iPhone 8 128 and my IMEI but it always gets stuck and then sa...

LH08 by Level 1: Joiner
  • 931 Views
  • 1 replies
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Resolved! Can't find invoice for phone ordered from O2 shop

Hello. I have ordered phone, but put wrong email address. When i changed email, i did not get the invoice/receipt for the order that i made. Where can i find/get this invoice, please? Thank you.

Dragonika by Level 1: Joiner
  • 466 Views
  • 1 replies
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Resolved! Roaming is not working

My Roaming is not working despite being on. Have tried toggling on/off and switching phone on/off. Any ideas?

EMG9 by Level 1: Joiner
  • 453 Views
  • 1 replies
  • 0 kudos

Resolved! No Internet

Hi i could do with some help, I flew to Ireland this morning and ever since landing I’ve had no connection at all, I have 4G but nothing will load or connect, I really need my internet for work purpose. I am also struggling to even connect to any WiF...

Resolved! My signal is terrible at home.

My signal is terrible at home. Phone calls cut out and texts don’t come through. move followed all the advice on manually selecting network and refreshing network passwords vpn etc, but nothing helps. Considering switching to a new provider. All your...

Flossy by Level 1: Joiner
  • 506 Views
  • 1 replies
  • 0 kudos