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Contract Entered without My Agreement

Upon my contract ending in January, which I was willing to go to a rolling pay monthly plan, I recieved a phoned call from an O2 representative enquiring about upgraded. We agreed a call back in 2 days to allow me to review tariffs and phones. After ...

Resolved! Adjustment Charges on Bill

My most recent bill I have been charged 45pounds in adjustments. I have downloaded a PDF and there is no further information about this amount. This amount was more than my old tariff!

Resolved! Suddenly pay as you go sim not recognised

Hi. I had spared phone for years with one sim card. Was balance in it. Using mainly for incoming calls or a recovery/spare device. Network is fine.And today with no reason it not recognised.Been done few phone restart,cleaning sim contacts, inserted ...

No cellular network, How can i send recieve SMS for verification purposes or covid vax appointments.

I am in the North sea on a rig and have no cellular network. i do have wifi. I need to be able to receive sms messages to do any banking online and i am also expecting a text about my civid vaccination. Can anyone help me out. Samsung s20 on 02.

Resolved! How do I return an online order

I ordered an mobile broadband device based on what is clearly incorrect coverage information and now wish to return it. How do I do that?

Resolved! samsung galaxy a10 not scanning qr codes

Hello. My new Samsung Galaxy A10 does not read QR codes when scanning menus, for example. This makes it particularly difficult to order anything in a restaurant or pub in the current pandemic! Any advice welcome.

Resolved! Activating sim without old sim

I need to activate my new sim but do not have my old phone or sim to receive the verification code can you please help me activate my new sim?

Resolved! Text trascripts

Hello - Is it possible to request past text transcripts?TIA

Resolved! O2 Network losing signal

IPhone 12 Pro Max and lived in same location for years, other family members with same phone are fine, I have changed sims too. I had two days of no signal. Then since changing sim I get no signal then 1 bar thrn fine for a while.been 4 days. Cant ma...

Resolved! Keep losing network signal all of a sudden

IPhone 12 Pro Max and lived in same location for years, other family members with same phone are fine, I have changed sims too. I had two days of no signal. Then since changing sim I get no signal then 1 bar thrn fine for a while.been 4 days. Cant ma...

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