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Forum Posts

Resolved! poor network

what is going on in the Southport/ Maghull/ Ormskirk/ St Helens areas at the moment, I've never experience such poor signal - having 4g but no data is very anoying

AKH1987 by Level 1: Joiner
  • 436 Views
  • 1 replies
  • 0 kudos

Resolved! 5g not working

Only 4g is working on my new iPhone 13pro when it’s 5g 

Mark32 by Level 1: Joiner
  • 703 Views
  • 1 replies
  • 0 kudos

Resolved! Using an O2 mobile still on contract by someone else

Hi All, four weeks ago now I purchased a mobile phone from FB Marketplace as I simply did not want a new contract.The phone in question was an OPPO Find X3 Pro, I asked the seller a number of question beforehand such as whether the phone was still on...

mszune by Level 1: Joiner
  • 1239 Views
  • 3 replies
  • 0 kudos

Resolved! iPhone locked to o2

I have moved to giffgaff and therefore my o2 app and o2 account has closed however I need to unlock phone as my sim isn’t working.

Rezwan by Level 1: Joiner
  • 1940 Views
  • 7 replies
  • 0 kudos

Resolved! "2GB data warning"

why is this on myphone when My O2 says 8.27 left of 10GB

SuperNell by Level 1: Joiner
  • 2708 Views
  • 1 replies
  • 0 kudos

Resolved! What proof of purchase do I use to claim my free accessory kit for a galaxy z fold3 on contract?

I have just got a galaxy Z fold3 on contract with a claimable free accessory pack, however to claim the pack I need to upload proof of purchase. Does anyone know what I can use for this as I don't have a receipt or invoice with the price of device on...

Linz50 by Level 1: Joiner
  • 670 Views
  • 2 replies
  • 0 kudos

Issue with phone number

A most unusual issue arose a few days ago. I have been with o2 for a few months now having changed over from EE. I kept my number which was an easy process but for some reason my phone number, when I text only, keeps apearing on other o2 phones as th...

Stuart19 by Level 1: Joiner
  • 822 Views
  • 6 replies
  • 0 kudos

Resolved! Nintendo switch pay monthly

I bought an Nintendo switch on Monday and it came today. Im paying it Monthly however I have paid £30 upfront payment but it says it's now a direct debit of £30 even though I want to pay £15 a month. I've tried to pay for it on my O2 app but nothing ...

Lacey19 by Level 1: Joiner
  • 944 Views
  • 1 replies
  • 0 kudos

Resolved! Locked SIM

I have several sim card contracts with O2. One of them says Locked SIM in the corner of the phone and I am only able to use the phone on WIFI. How do I unlock the SIM

Chris6728 by Level 1: Joiner
  • 1383 Views
  • 1 replies
  • 0 kudos