Get tech support for your O2 issues

Sim not recieving texts

Hi there,My sim cannot recieve any texts at all from all numbers. My mobile data works and I can send and recieve calls. I also can send texts. However I cannot recieve any text messages. I tried putting the sim into different phones and also did a n...

Resolved! eSIM Issues - "Code is no longer valid"

Hello, I am visiting the UK from the USA and will be here for another three months. My carrier in the US is Verizon Wirelss. I was going to set up eSIM in the US with Verizon and was told to contact them when I got to the UK. Now that I am here they ...

Do I need a new (smaller) SIM card or can an O2 guru clone one for me?

I got a new phone for my autistic brother (I am overseas and trying to manage this remotely) and need the data transferred from his original O2 phone (broken headset jack) to the new O2 supplied phone. The SIM card in the old phone is the number he w...

O2 compatibility with OnePlus 8 Pro 5G

Can someone tell me whether O2 is (or will shortly be) compatible with the OnePlus Pro 8 5G smartphones. I know that O2 is looking to run out 5G in Oct 2020 but from online posts it appears that O2 and OnePlus are no longer compatible.

Google Unusual Traffic when on Mobile date

Are you aware of the Google search captcha has been appearing on your mobile network for the past 3 days when trying to perform Google searches? Says:“Our systems have detected unusual traffic from your computer network” You can complete the captcha ...

Unable to submit request to keep current O2 number

Hi, apologies if I'm not posting on the right board - first time I've been on here. Quick background: I'm an O2 customer (have been for years).Bought a new phone from O2 which came with a new sim, number and tariff.Trying to keep my old O2 number (so...

Resolved! Echo for incoming call

Hi, everytime I get an incoming call the caller is complaining of hearing themselves back but when I put them on loud speaker it stops. Please advise how to stop this.

military discounts

Does anoyone know what name O2 require to send through the OPEN option to get them to register that you are a member of the British Army? I have tried Army, British Army, Ministry of Defence UK, HM Forces - none of these seem to work. These are the n...

Fake o2 website

I received a text messaging purporting to be from o2 stating that they had been unable to take payment from my bill and without thinking logged in. I quickly realised this was a fake site and so logged into the real o2 site and changed my password, a...

Samsung S9+ upgrades, now no 4g service

In August my second cellphone used by my wife, a Samsung S9+, asked to be updated.After she had updated, the 'phone no longer has 4G service.Network coverage display is usually only H+ or E+, very occasionally it displays 3G for a very short time.

O2

Forum Posts