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Forum Posts

Resolved! Direct debit

Hi I had a contract with o2 for 2 years. Paid for 2 half years (took 6 months to decide to have a new phone and a new contract or stick with my old phone and go on payg) so in the end I cancelled my old contract (didn’t cancel the direct debit with v...

Resolved! Changing home/billing address in MY O2

Hoping someone might be able to help me with this. I thought it would be very simple fix but it seems to have become a lot more complicated.Basically I'm trying to update my home/billing address on my O2 account.I've got a 'My O2' account, this was s...

Paul798 by Level 1: Joiner
  • 4325 Views
  • 9 replies
  • 0 kudos

Resolved! Wrong Address

HelloI’ve ordered a new phone but have just seen it is being delivered to my old address How do I notify O2? thanks Ryan

Ryan2010 by Level 1: Joiner
  • 499 Views
  • 1 replies
  • 0 kudos

Resolved! Huge mobile bill

Is it possible to get 'Hacked' with mobile phones?My monthly bill is always around £14.00, I have a very basic 16 year old phone, no internet and doesnt send/receive pictures and my bill for Augist was £126.09 and for August £63.24. I hardly use the ...

Lewair by Level 1: Joiner
  • 651 Views
  • 2 replies
  • 0 kudos

Resolved! Upgrade

Hello I want to pay off my contact cause my phone has broken.. but I can’t get the code to upgrade cause my phones broke

Gikey_22 by Level 1: Joiner
  • 392 Views
  • 1 replies
  • 0 kudos

Unable to connect to my 4G/5G in greece

I’m currently on holiday in zante and my 4G/5G is not connecting, is there any reason for this as I’ve been here many time and I never had a problem with this before

S-gaffney by Level 1: Joiner
  • 1640 Views
  • 4 replies
  • 0 kudos

Data not working in Lanzarote

I’m in Lanzarote and my data will not work even though I have 7.36GB left in my account. I have reset my phone and I am on Movistar.

R_3693 by Level 1: Joiner
  • 1096 Views
  • 4 replies
  • 0 kudos