Get tech support for your O2 issues

Failed SIM swap

Help! I upgraded my phone to an iPhone 12 and requested a SIM swap on Tuesday 5th October ie 72 hours ago. I have now called O2 every day, scoured forums, messaged O2 numerous times etc and each time I’m just told the SIM swap is stuck on ‘provisioni...

Resolved! new esim - no number

Hi... again... I've just added my esim to my new phone (bought specifically so I could do this) - all went well except the esim didn't come with a phone number? That was the whole point, so that I could have two numbers on my phone... what did I do w...

Priority England Rugby tickets

As the main sponsor of the England Rugby team really disappointed not to see anything about any Priority tickets??

Resolved! Set up wifi calling

When I try to activate wifi calling on my iphone 10 - the software refers me to The O2 website - yet there no link that exist to help ? !

Resolved! SAVE or CLAIM

Received a message from O2 o say O2Rewards: Good news: You’ve earned £5.00 of O2 Rewards. Save it for a new phone or claim it as extra credit. Simply text SAVE or CLAIM to 50202 or call us free on 313 I tried calling 313 to no avail. Called 50502 to ...

Resolved! Repair Centre

I sent my phone in to be repaired by 02 on the 29th September, nothing has happened on the repair tracker, is there anyone I can speak to about this? I cannot call anyone because I don't have a phone. Is there an online chat or an email where I can w...

PHONE CONTRACTS FOR 16 YEAR OLDS

Hi, my grandaughter went into a local 02 store looking at phones on display. She is 16 and was offered and came home with a brand new iphone 13. I thought 18 was the legal limit to take out a 3 year contract on phones. She said no one asked her for I...

Resolved! Speak to a person

Please why cannot I speak to a human being - I am having severe problems and need to speak to somebody thank you

Resolved! Disney+ auto renewal button won't cancel

Can't cancel Disney+ on extras on both the O2 app and my O2 as the slide button for cancelling doesn't work. I've tried to find a number to call but the help function sends you down a rabbit hole of endless choices instead of just offering a simple c...

Resolved! Bringing my BT number to O2

I have two contracts, one with BT and one with O2. I want to cancel my BT contract and bring my BT number with me to replace my O2 number, is this possible?

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