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Forum Posts

Help new phone and no internet

Just got my new 13 pro all set up and ready to go but no internet. Connected to wifi fine but nothing when off. Done the manual but still nothing

Resolved! Signal keeps dropping out

I have just received my new O2 mobile SIM and installed it in my Netgear Nighthawk M1 with Poynting Puck antennae. The O2 signal varies between 0 and 2 bars with occasional 4G and H or H+, but mostly nothing. At best I'm getting 2.8mbps download spee...

jonty59 by Level 1: Joiner
  • 1347 Views
  • 1 replies
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Resolved! poor network

what is going on in the Southport/ Maghull/ Ormskirk/ St Helens areas at the moment, I've never experience such poor signal - having 4g but no data is very anoying

AKH1987 by Level 1: Joiner
  • 441 Views
  • 1 replies
  • 0 kudos

Resolved! 5g not working

Only 4g is working on my new iPhone 13pro when it’s 5g 

Mark32 by Level 1: Joiner
  • 713 Views
  • 1 replies
  • 0 kudos

Resolved! Using an O2 mobile still on contract by someone else

Hi All, four weeks ago now I purchased a mobile phone from FB Marketplace as I simply did not want a new contract.The phone in question was an OPPO Find X3 Pro, I asked the seller a number of question beforehand such as whether the phone was still on...

mszune by Level 1: Joiner
  • 1259 Views
  • 3 replies
  • 0 kudos

Resolved! iPhone locked to o2

I have moved to giffgaff and therefore my o2 app and o2 account has closed however I need to unlock phone as my sim isn’t working.

Rezwan by Level 1: Joiner
  • 1955 Views
  • 7 replies
  • 0 kudos

Resolved! "2GB data warning"

why is this on myphone when My O2 says 8.27 left of 10GB

SuperNell by Level 1: Joiner
  • 2735 Views
  • 1 replies
  • 0 kudos

Resolved! What proof of purchase do I use to claim my free accessory kit for a galaxy z fold3 on contract?

I have just got a galaxy Z fold3 on contract with a claimable free accessory pack, however to claim the pack I need to upload proof of purchase. Does anyone know what I can use for this as I don't have a receipt or invoice with the price of device on...

Linz50 by Level 1: Joiner
  • 678 Views
  • 2 replies
  • 0 kudos

Issue with phone number

A most unusual issue arose a few days ago. I have been with o2 for a few months now having changed over from EE. I kept my number which was an easy process but for some reason my phone number, when I text only, keeps apearing on other o2 phones as th...

Stuart19 by Level 1: Joiner
  • 845 Views
  • 6 replies
  • 0 kudos