Get tech support for your O2 issues

Resolved! Not Registered on Network

Had a new Samsung Galaxy S21 Ultra 5G phone for 3 weeks. Did SIM Swap and has been working fine until yesterday. Got the message Sim1 not allowed and when trying to make a call the message 'not registered on network'Re-seated the sim in the sim tray ...

View and download past bills

Hi!Am I going crazy? I can't find where I can view and print my older bills on the website. The latest bill is there, but where are the bills for the last few months?Thanks for your help.DC

Resolved! Why is my Phone Bill so High?

Hi, I upgraded my phone last month on a £35 a month contract. My bill for this month is £43, the additional £8 being VAT added on top which I have never had before. Why have the contract advertised as £35 if you are then going to actually charge £43?

Resolved! Damaged SIM card

I've damaged my pay monthly SIM card and need a new one how do I get this this sorted , thanks

Resolved! Quality of calls

When I’m on calls it starts to make me sound like I’m underwater or like a robot or squawks in the listeners ear!!! Its random and to various different callers. It’s doesn’t always with the same person every time. Only randomly! Some days it happens ...

Resolved! My spend cap isn’t working?

please help

Resolved! O2 refresh unlimited 10GB

Why was my account upgraded to O2 refresh unlimited 10gb when I never requested it ? Is this an automatic service upgrade?

Where in my02 do I find which bank account pays my PAYG auto top up?

I have an old O2 PAYG for £5 a month unlimited texts and minutes that has an auto top up set up that tops it up by £5 when balance drops below £5.I want to see which bank account pays this top up and change it to a different one.However, I cannot see...

Myo2 app is this spyware?

I have been a customer of o2 for 2 months not been great for a few reasons, but that’s by the by. I had an alert that the most active app on my phone is ‘my o2’ some crappy app for me to check my bills on… I have never seen anything like this in my l...

Resolved! Keeping Previous Phone Number

Good Afternoon.Today I received Apple iPhone purchased on-line from O2. Unfortunately I’m not to great sometimes with techy things! I was with GiffGaff prior to this & they have provided a PAC number. O2 provided me with the temp no & new Sim which I...

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