Get tech support for your O2 issues

Resolved! New phone and sim, no signal

New iphone has arrived with a new 5g SIM card. All installed and swapped over however sim has not activated yet. How long should this take? I’ve tried restarting and switching to airplane mode a few times with no luck.

Resolved! Opt in to Volt

I'm an O2 and VirginMedia customer and you're both teasing me with Volt benefits, which I can opt into on My O2, My Offers. There isn't a My Offers dropdown so I can't opt in from My O2. Nothing has changed since your original publicity. Why can't yo...

Resolved! Phone not ringing out even though bill is paid

Hi phone isn’t ringing out even though bill is paid?

Resolved! Click and Collect

What I.D do I need to collect a phone from O2 shop?

Resolved! I can't call or send messages on my phone would it be possible to order another sim with the same nu

I can't call or message on my phone I was wondering Is it possible to keep the same number and order a new sim as I think this is the problem

Resolved! 18+ age verification

Hey, I need to turn on my age verification so I can use certain apps and web sites that I normally use but age verification is turned off. 202 is closed and I don't have a primary number to send a code to as that sim card is missing

Resolved! Text messages failing to send

For the last month or so about 2 or 3 times a day my text messages are failing to send but I've got signal, o2 say there's no problems in the area so any ideas ? I'm using a Samsung s10 plus

Resolved! Can I upgrade my daughters phone without her being text about it

I’m hoping to upgrade my daughters phone but don’t want her to know until Christmas, will 02 message her phone to alert her or give details of delivery

Resolved! Report phone stolen

Hello, I urgently need help, I need to report my stolen phone and sim, I don't know how to contact you since I don't have a phone to call,

Resolved! How to cancel a sim card - 14 day cease?

I had a call fgrom virgin offering me an upgraded package an dthey advised I had to have a new o2 sim. I dont need a sim - I have 2 o2 phones already in the household but as a bundle it made the bill cheaper. whenthe contract was emailed the price wa...

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