Get tech support for your O2 issues

Resolved! Money taken by Telefonica

I saw a Black Friday offer (£20 fee and then £30 a month for 20GB) seemed very good, £20 was taken from my PayPal account instantly, then I had to sign a direct debit mandate where the amount was suddenly £47 a month but said with discount would go d...

Resolved! Placing order

Hi, I ordered a new phone on Sunday, well I thought I did, turns out the order didn't go through, I tried again several times today, but I keep getting the message "something went wrong, call 202" I called the number but won't connect. I don't know w...

Resolved! DPD have my phone?

Hi,My new phone was supposed to be delivered around two weeks ago but it has not been. The tracking system on DPD said it was "on its way back to O2", however on my app it now says that the order is complete. I do not know who to contact about this a...

Resolved! Won't let me add extra charges to my phone bill like usual even though I have not reached my cap

I want to add extra charges but it won't let me

Resolved! My payment is stuck in process but I am being threatened with late fees

I received a message on Sunday the 28th November reminding me to pay my bill within the next four days or face late charges. I have made several attempts to pay the bill online but have been told that 02 are experiencing problems and to try again lat...

Resolved! Returns

Can someone send me a link of how I can arrange a return. I need a QR code I believe

Resolved! Can’t sign in

I can’t sign in because yous need my number to send me a verification code but I can’t receive that verification code because yous stopped me from making calls or receiving calls and also stopped me from receiving texts and sending texts

Resolved! where can I find a live chat link - I need to speak to someone

where can I find a live chat link - I need to speak to someone - your website takes me round and round in circles

Resolved! Volt / O2

Hi, We are a long term user of Virgin Media broad in my name and my wife has a monthly 02 mobile account. When I looked at getting the Volt supercharged data, O2 did not recognise that we had a Virgin broadband account.What do I do?

Resolved! keeping my number

I have just joined o2 through virgin. I have a PAC code to keep my number but have been on the phone all night trying to get through. I now have to wait until tomorrow night to try again. Why can't i request this through my O2 account or live chat?

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