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Forum Posts

Resolved! Money taken by Telefonica

I saw a Black Friday offer (£20 fee and then £30 a month for 20GB) seemed very good, £20 was taken from my PayPal account instantly, then I had to sign a direct debit mandate where the amount was suddenly £47 a month but said with discount would go d...

Unhelpful by Level 1: Joiner
  • 735 Views
  • 1 replies
  • 0 kudos

Resolved! Placing order

Hi, I ordered a new phone on Sunday, well I thought I did, turns out the order didn't go through, I tried again several times today, but I keep getting the message "something went wrong, call 202" I called the number but won't connect. I don't know w...

Lyndal57 by Level 1: Joiner
  • 626 Views
  • 1 replies
  • 0 kudos

Resolved! DPD have my phone?

Hi,My new phone was supposed to be delivered around two weeks ago but it has not been. The tracking system on DPD said it was "on its way back to O2", however on my app it now says that the order is complete. I do not know who to contact about this a...

Poppy_B by Level 1: Joiner
  • 552 Views
  • 1 replies
  • 0 kudos

Resolved! Returns

Can someone send me a link of how I can arrange a return. I need a QR code I believe

LouTill by Level 1: Joiner
  • 711 Views
  • 2 replies
  • 0 kudos

Resolved! Can’t sign in

I can’t sign in because yous need my number to send me a verification code but I can’t receive that verification code because yous stopped me from making calls or receiving calls and also stopped me from receiving texts and sending texts

Resolved! Volt / O2

Hi, We are a long term user of Virgin Media broad in my name and my wife has a monthly 02 mobile account. When I looked at getting the Volt supercharged data, O2 did not recognise that we had a Virgin broadband account.What do I do?

AlexS by Level 1: Joiner
  • 490 Views
  • 1 replies
  • 0 kudos

Resolved! keeping my number

I have just joined o2 through virgin. I have a PAC code to keep my number but have been on the phone all night trying to get through. I now have to wait until tomorrow night to try again. Why can't i request this through my O2 account or live chat?

Angewba by Level 1: Joiner
  • 820 Views
  • 4 replies
  • 0 kudos