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Resolved! Changing home/billing address in MY O2

Hoping someone might be able to help me with this. I thought it would be very simple fix but it seems to have become a lot more complicated.Basically I'm trying to update my home/billing address on my O2 account.I've got a 'My O2' account, this was s...

Resolved! Wrong Address

HelloI’ve ordered a new phone but have just seen it is being delivered to my old address How do I notify O2? thanks Ryan

Resolved! Huge mobile bill

Is it possible to get 'Hacked' with mobile phones?My monthly bill is always around £14.00, I have a very basic 16 year old phone, no internet and doesnt send/receive pictures and my bill for Augist was £126.09 and for August £63.24. I hardly use the ...

Resolved! Upgrade

Hello I want to pay off my contact cause my phone has broken.. but I can’t get the code to upgrade cause my phones broke

Resolved! Abroad on phone will not make or receive calls

Abroad and phone will not make or receive calls.

Unable to connect to my 4G/5G in greece

I’m currently on holiday in zante and my 4G/5G is not connecting, is there any reason for this as I’ve been here many time and I never had a problem with this before

Data not working in Lanzarote

I’m in Lanzarote and my data will not work even though I have 7.36GB left in my account. I have reset my phone and I am on Movistar.

Full 4G signal, slow/non existent internet

I've had this problem for a while now, I have a dual SIM OnePlus 8 Pro. The O2 SIM is my main SIM and Vodafone my 2nd sim and only used for calls and texts to that number. The trouble I'm having is when outside the home and not connected to WiFi I ca...

Travel - no data

Hi, I hope someone can help. I am travelling in Greece from the UK and have no data. My friends are also on O2 and the same local network (Cosmote) and have excellent 4G. I checked my data status and I still have 11GB, data roaming is ‘on’ and 4G is ...

Resolved! Low signal

I had some text messages saying work was being done in my area to improve the network but since then my signal has been worse than ever! It is only on 1 bar and cuts out all the time when I’m mid conversation. Ive tried turning the phone off and on a...

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