keeping my number

[Angewba]

I have just joined o2 through virgin.  I have a PAC code to keep my number but have been on the phone all night trying to get through.  I now have to wait until tomorrow night to try again.  Why can't i request this through my O2 account or live chat?  

[Cleoriff · Accepted solution]

Hi @Angewba 

Bringing your number to O2

Before we can transfer your number, we'll need your PAC code – a code made up of three letters and six numbers. To get your PAC, text PAC to 65075, for free. You’ll receive it within 60 seconds and it’ll be valid for 30 days. Alternatively, you can request your PAC from your current mobile provider.

You can give us your PAC code when you order your new O2 connection or at any time afterwards. Once you’ve given us your PAC code, you’ll switch to our network within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days. If you provide your PAC code at the weekend, you’ll switch on the following Tuesday.

If you want to switch to O2 at a later date, just contact us with your PAC code when you’re ready to switch. You can give us your PAC code online, call us on 202 free from your O2 phone or on 0344 809 0202 from any other phone, or visit an O2 store. PAC codes are only valid for 30 days, but if yours expires, don’t worry – you can always request a new one.

You can call O2 on any number in this guide Guide: Coronavirus Community Help and Support 

or via social media

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

[Angewba]

Thank you, I have the PAC number but can't get through to anyone to start the process.  I will try again tomorrow.  I thought maybe I could do it online.

[Cleoriff]

Not online unfortunately. Try social media as well as the numbers in the guide I posted.

[MI5]

@Angewba 

Online form here https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number/online-form