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Resolved! Sim swap

Hi - I have received a new SIM 5g card, I have followed the instructions as specified: 1. Pop out the sim card to the right size2. Pop it in the SIM tray3. Activate my SIM by going to 02.co.uk/swapmysim - I have logged into my O2 account and it then ...

Smartwatch set up

Hello, I have brought a smartwatch. I rang O2 who told me that I need an esim to get it all started. I have done all that but I still can't make calls or text when am outside without my phone.. I have been told a few things by O2 customer services th...

Resolved! New mobile phone

Yesterday I purchased a new mobile phone from the Broadmead, Bristol store. Knowing I would need the help of an o2 guru I enquired in store and was told I would need to book online as the guru instore had no availability on Thursday. I was astounded ...

KCP by • Level 1: Joiner
  • 490 Views
  • 1 replies
  • 0 kudos

QR code for galaxy watch 3

Not sure where to get the QR code which is needed to connect my 4G galaxy watch 3?

Odjj by • Level 1: Joiner
  • 659 Views
  • 4 replies
  • 0 kudos

Resolved! Incoming calls not received

I am being told that some callers are being immediately cut off when they call my number. Please advise how to fix this.

Car5 by • Level 1: Joiner
  • 405 Views
  • 1 replies
  • 0 kudos

Increasing storage

How do I increase my storage space? I’m always having to delete apps 

Chester by • Level 1: Joiner
  • 844 Views
  • 3 replies
  • 0 kudos

Resolved! Spam text messages

Hi there,I have been getting spam text messages (about 3 or 4 a day) from various numbers telling me I have a voicemail and I need to click on a link. It is clearly spam and I have tried blocking and reporting the spam, but it's still happening. I fa...

Resolved! Voicemail abroad

HiIm trying to work out how i can access my voicemail abroad. I haven't been given a number to dial. I normally just dial '1' in the UK, but this doesn't work when I'm abroad.ThanksG

Mob456 by • Level 1: Joiner
  • 437 Views
  • 1 replies
  • 0 kudos

Signal issues

Hello! We are moving house over the weekend but both myself and my Husband (both on o2) have noticed that the signal is really bad in our new house - It says we have 4G but nothing will load and it's impossible to make a phone call. Our new postcode ...

SophieDL by • Level 1: Joiner
  • 421 Views
  • 1 replies
  • 0 kudos
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