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Resolved! Sim activation

My phone was stolen a few weeks ago.My mum (account holder) got a new sim card in a store and posted it to me, but it still wasn't working after 24h so rang o2 and they said it wasn't activated; in order to activate it the account holder has to go in...

Resolved! Disney+ Activation not working

I have tried activating Disney+ from the email I received with the activation link, this bring me to a page to enter my email then a page to enter a password, after this it brings me to a page with a message stating ‘there was a problem with activati...

Resolved! New iphone can’t make calls

I have just gotten my new iPhone 13 in the post and put a new SIM card in it, backed up from my old iPhone is in progress. I have tried calling and it is just silent and stays on the calling screen but doesn’t call and when I try to text it says numb...

Resolved! notification screen keeps dropping down

notification screen keeps dropping down obscuring phone even when no notifications

Resolved! Volt double data

as a virgin media customer and o2 pay monthly customer, i am struggling to get the double data. i have requested it through 02 but nothing has happened.advice please thanks bryn

Resolved! Previous Bills

Hi, i'm trying to print my previous bills from Dec 2020. But it's only letting me view my latest bill and gives the option to download and print. There's no option to select the months you want view like there used to be?I've tried it on the website ...

Resolved! Scam?

I’ve received 2 texts today purportedly from O2, saying I’ve requested an OTAC number. Then 2 more texts giving me the OTAC numbers. Texts tell me to call 202 if I have questions.firstly I don’t know what OTAC numbers are so haven’t requested them. S...

Resolved! Transferring old number (other provider) to O2 sim card

Hi, I have just received my new O2 sim card and it was already activated. I am bringing my old number over fom Talkmobile and i provided my PAC code when i order my O2 sim card through Virgin Media. How long will it take for the old number to transfe...

Resolved! Texting radio numbers

I want to change my plan so I can enter competitions on the radio how do I do this? Won’t let me send messages to short numbers

Resolved! DASH_ERR04: The account number in the target address is invalid.

Hi,I've been getting this error for a long time now and I usually get around it by using different browsers and, I thought, by using the App. It seems this month, nothing seems to work. I really need a copy of my bill and I can't seem to get it onlin...

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