Get tech support for your O2 issues

Resolved! Changing Delivery location

Hi there, I've recently ordered a phone upgrade but it's delivery location has been set at a previous house that I do not live at anymore. Is there a way I can change this via account or do I have to call customer service?

Resolved! Cancel phone contact whilst having Apple Watch

Good afternoon,I have a phone and Apple Watch plan with o2. If I pay off my phone device plan do still need some form of airtime plan to keep the Watch active? If so can I change to a sim only plan on the phone account?

Resolved! Broken phone is insured & needs replacing but I can't call to organise!

Hi there! My phone screen is broken and I now need to replace it. I went into a store today and they told me that I should contact you online about this and you will be able to order a replacement... can you please let me know what I need to do to ma...

Resolved! Phones we cancelled are out for delivery anyway - what to do?!

My husband and I ordered iPhone 13s on 17 September but changed our minds the next day and called through to o2 who said our orders were logged for delivery but put me through to Returns and said everything was fine with cancelling them. I've now swi...

Resolved! New sim for new iPhone 13

Hi there, I have just received my new iPhone 13 and I am due to keep my same number. However I have received a 5G SIM card, so do I need to use that sim to be able to have 5G network coverage? If so, how do I keep my same number? Katherine

Resolved! Claiming free starter pack

Hi I am trying to claim free starter pack but I says I need a invoice but don't remember seeing one

Resolved! Poor coverage after moving to O2 from Tesco

I switched from Tesco Mobile to O2 in July looking for a better deal. I went with O2 as I know Tesco use their network and coverage had always been good with them. Since switching signal has been poor for calls and 4G. I don't know if coincidence or ...

Resolved! Wanting to cancel a new order

Hii have placed an order this morning g for a new phone and contract. However, I have now received an email saying the phone is out of stock and they ha e no idea when it will be back in. I need a phone ASAP so would like to cancel my order and look ...

Resolved! Pick up of phone

My device has been successfully delivered to the local 02 shop , when will this be available to be collected ?

Phone dropping signal and mobile data constantly

Have had awful problems with my O2 phone. Latest is my phone is dropping signal and mobile data completely and recurrently. Causing a real problem

O2

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