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Resolved! Unable to receive calls since porting number and switching to e-sim

Hi, I moved mu number from EE and also then transferred from a physical sim to an e-sim. I can make calls and receive texts but I am unable to receive calls. When someone tries to reach me on my number, it either says 'client not available' or they g...

Resolved! New sim card hasn't turned up - lost in post !

All i want is to arrange another sim card to be delivered

Resolved! Samsung Watch 4

Looking to set up a watch plan for my new Samsung watch 4. Read that the only option to do this is to visit an o2 store? Is that definitely the case? Am I not able to call customer services and get them to add this into my monthly plan?

Resolved! Return a new phone.

Hi.I have received a new phone and it is the wrong colour. I have spent a couple of hours going around in circles on your website trying to contact you as I have 14 days to exchange it. Your phone line ends the call after jumping through a load of ho...

Resolved! Old sim deactivated a day early unable to sim swap

I ordered an upgrade to a new iPhone 13 pro through O2. For some reason my old sim was deactivated a full 24hrs before the new one arrived with the phone. The phone came with a sim but zero information. I’ve eventually found online that I need to do ...

Resolved! Unable to make or receive calls

When calling out I get a message stating 'Not registered on Network'. When people call me it goes to VM. I cant log into My O2 as I forgot my password and they want to text me to authenticate for new pw which will not work as I cant receive texts. Ca...

Terrible indoor connection

whenever I’m trying to use apps in my phone the Wi-Fi is perfectly fine I.e 4/full bar’s however the connection is consistently at 2 or 1 and never above that. I have already sent a request on the network app in which they repaired the tower which th...

Resolved! Network Issues TS10 & customer services

I am having seriosu network issues in the TS10 area, reported initially in Auguust and got worse over last couple of weeks Currently losing about 80% of call in our office, having to drive approx 2 miles to get a decent signal. I was told that work w...

Resolved! Cannot make calls

Can you tell me why cannot make outgoing calls I have paid my bill

Resolved! No internet access abroad

Hi there, currently in Brussels, data roaming won’t work? data roaming is on and got a text from 02 to confirm we were initially in France, but won’t allow access to browse? Thanks wayne

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