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Forum Posts

Resolved! Disney

I have upgraded and supposed to have Disney plus added free for 6 months but it won’t add as an extra I have been on hold to customer service for 1 hour who then puts the phone down saying they don’t understand me !!

SHazbag by Level 1: Joiner
  • 1105 Views
  • 2 replies
  • 0 kudos

Resolved! Disney extra offer activation link not working

Hi, I took 02 up on the offer of 6 months free Disney extra plus but the link to activate it isn't working and tel number 202 is a complete joke tried for 2 days now can't get to speak to anyone, any ideas?

Carms1234 by Level 1: Joiner
  • 2858 Views
  • 1 replies
  • 1 kudos

Resolved! 4g calls turned off

Have received a message on my device saying 4g calls have been turned off. Why? I’m a doctor and need to be able to receive and make calls anywhere

TraceyJ by Level 1: Joiner
  • 2232 Views
  • 1 replies
  • 0 kudos

Resolved! Reconnect my phone

My phone was disconnected I’ve paid my bill and 13 hours later I’m still not connected! Why?

Molly98 by Level 1: Joiner
  • 741 Views
  • 2 replies
  • 0 kudos

Resolved! Add on extras not working

My add on extra is keep coming up as error? I only have limited days to activate but i am unable to do so? Can someone look into this!

Hannah20 by Level 1: Joiner
  • 1236 Views
  • 1 replies
  • 0 kudos

Resolved! Recycle

I’ve received my upgrade phone. How do I return my old phone for recycling? I’ve had no information about it. Thanks

Trudle by Level 1: Joiner
  • 560 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelled account within cooling off period but still being charged

After several hours on the phone a few weeks back I managed (so I thought) to cancel my o2 account. However, I’ve still been charged. Any idea how I can deal with getting a refund that avoids 3hrs on the phone to a customer service agent that’s less ...

Cannon by Level 1: Joiner
  • 649 Views
  • 1 replies
  • 0 kudos