Get tech support for your O2 issues

Resolved! Bad and dropping signal

Hi. I have signal problem since last few months. I have Motorola G8 Power and had no issue before. Now its terrible. I updated software, take may case off, checked coverage (4G is excellent), checked network type-its 4G...and nothing helping.Phone sh...

Resolved! Device issues. iPad won't send sms messages

Hi there. I am trying to send sms messages from my iPad which has plenty of allowance left but it will not let me do this.

My phone will not stay connected to home wifi

My phone will connect if I stand next to the router but fails once I walk away. My husbands, my sons and daughter phones all work perfectly as do our I pads and Amazon Alexa

Resolved! PAC

Hi, I am shortly joining O2 as a Virgin Media customer. My SIM has been ordered and is on the way. I want to port over my existing number rather than switch to the one that has already been assigned to me by O2. What's the most efficient process for ...

mobile data not working

when I switch on mobile data I get a notification asking me to sign in to network. Never had to do that before so why is it asking me to sign in now?

O2 Movistar Tenerife can’t get roaming to work

I’m on holiday Tenerife. My O2 roaming isn’t working. I have an iPhone. My husband is also in o2 his is working fine he has a cheap phone !! Am I missing something with my iPhone

Resolved! Scam text purportedly from O2

I received a text yesterday (Sun 14 Nov 2021) supposedly from O2 as follows: "O2: Due to a system issue we are not able to verify your billing information. To resolve this issue visit: https://my-updated-status.com". The phone number it arrived from ...

Resolved! Cancel a contract when the phones been dispatched as ordered two phones by mistake.

Cancel a contract when the phones been dispatched as ordered two phones by mistake.

Resolved! 5G SIM in iPhone 7 Data Speed Low

I have iPhone 13 Pro on order, went to O2 shop to order 5G sim card. As it has backwards compatibility to 4G. guy swapped the new sim card with 5G bolt on. I use to get data down load around 3MB, with new sim card it dropped to average of 4MB. Custom...

Resolved! Unable to request volt upgrade

Hi I'm a recent Virgin Media and long time O2 customer. I've seen the adverts for Volt upgrades but when I go to request them I'm in a loop between O2 and Virgin sites. Both accounts are in my name and same address, anyone know how to fix this to all...

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