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Forum Posts

Resolved! Texts showing as international

Hi. When I get a text from a number not in my phone book it is showing as international and displaying a Spanish flag. This happening since I was in Spain. I've checking time zone setting and it is GMT. Any suggestions on how to fix?

ElaineB by Level 1: Joiner
  • 504 Views
  • 1 replies
  • 0 kudos

Resolved! £10 Free Credit to my new sim account rejected

I recieved my new sim yesterday (thursday 9th Dec 2021). I proceeded to follow the 3 steps in the panflet that my sim came with. I only managed step 1 (insert sim into phone), step 2 was top up via "My O2" or call 4444. I tried both and they failed i...

Adie123 by Level 1: Joiner
  • 537 Views
  • 2 replies
  • 0 kudos

Resolved! View old bills

I have signed into my account but it will only show me my latest bill. I can no longer see how to view old bills and I need these for my accountant.

MP54 by Level 1: Joiner
  • 412 Views
  • 1 replies
  • 0 kudos

Resolved! text over WiFi

I am in a not spot for O2, so rely on WiFi call to make and receive calls. But this does not allow for texts other than iMessages. EE network does allow texts over WiFi. Why does O2 not do this?

RLHDevon by Level 1: Joiner
  • 534 Views
  • 2 replies
  • 0 kudos

Resolved! Network Coverage issue

I am moving to an area where there is no O2 network coverage. I have walked around the village and can find no signal anywhere. I have heard about devices which allow you to create your own small coverage area either by boosting any signal which can ...

Joe16 by Level 1: Joiner
  • 922 Views
  • 4 replies
  • 0 kudos

Resolved! returned during 14 day period but no more communication

Hi, looking for some help. I decided to upgrade my phone and went with an iPhone 12 Max pro. Before it arrived, I had changed my mind after realizing it would be too large (I currently have an iPhone SE). Knowing that there's a 14 day cooling off per...

nosim1970 by Level 1: Joiner
  • 767 Views
  • 3 replies
  • 0 kudos

Resolved! Internet speed very slow like 3G with my new phone

With my new phone, internet speed is very slow when using mobile data and 4G is shown ( works fine with my wifi) . Other phones with O2 much faster in the same place. Please help what to do?

nanae by Level 1: Joiner
  • 671 Views
  • 1 replies
  • 0 kudos