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Forum Posts

frozen and locked screen

My iphone screen is locked as open. i cant close the phone down, i cant make calls, i cant even open a single app, and i cant switch the phone off to rest it. any ideas of how to get my phone working again?????

Where is the option for VoLTE on my Galaxy S20 on O2?

Hi, I recently upgraded to a Galaxy S20 with O2, but I have no option under "Mobile Networks" for VoLTE - there is a 4G calling option, but enabling doesn't seem to do anything - call quality is terrible. I keep getting signal/reception issues on my ...

Samsung keeps restarting

Hello, I've just received a new phone, Samsung S20 FE and changed my old number onto the new sim. Whilst I was waiting for the number to transfer the phone asked to update to which I pressed that it should.. once i started it loaded and after turned ...

Asta by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! NEEDED - UK dial tone whilst abroad

I need to travel abroad, I require for my dial tone to ring as a UK tone and not an international tone when I am away. I will be using my o2 mobile number and I have done a lot of research into this and it seems that there are not many options and no...

Sunday by Level 2: Apprentice
  • 4 replies
  • 0 kudos

Resolved! Security question password

Hello,Iv forgot my password to my security question. Usually I pay online for my contacts.I have 2 contacts with yourselves, once I had logged into my account online the number I wanted to pay for has been removed from the account.

Sns by Level 1: Joiner
  • 1 replies
  • 0 kudos

Not receiving vodafone sms

Sorry if this is a little repetitive, but I am an O2 customer but have recently stopped receiving sms messages from Vodafone customers. Any help would be appreciated

A17mse by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! new phone transferring data for over 4 hours

Hi can any one help please. I upgraded to a new phone. it arrived today. Old phone is in process of transferring data. says time remaining 1 minute. has been like this for 4 hours now. screen stuck on this message so can't use old phone and new phone...

App not downloading

Hello,I’ve just upgraded to the iPhone 11 Pro and downloaded all my apps that I need fine but for some reason the bank of Scotland app won’t download on my phone? I’ve logged in and out of the App Store but that hasn’t worked?Thanks

Karen08 by Level 1: Joiner
  • 3 replies
  • 0 kudos

IME not on portfolio

trying to recycle my phone but the IME is not on portfolio

Gregg1 by Level 1: Joiner
  • 6 replies
  • 0 kudos