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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3022 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5077 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15970 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8120 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7491 Views
  • 6 replies
  • 0 kudos

Resolved! audible books

can I purchase extra credit for audible books? 

Nelly2 by Level 1: Joiner
  • 193 Views
  • 1 replies
  • 0 kudos

Resolved! No service???

I have lost all functions on my payngo mobile?I work an unsociable hours job, my phone was working fine at 1:40am 16/10/21, took my phone out of my pocket during my break at around 4:00am to a no service message where it usually says O2?I have not dr...

Resolved! Changing Tariff

Hello, I'm thinking about changing my Tariff on my iPad 12.9 pro, but I want to know if the payment for the tariff goes out immediately of in the next months bill? and also does it get added onto any existing bills that's I have for the iPad? Thanks

Resolved! Network issues

Hi  today since morning my o2 network and signal not working 

Resolved! Not receiving sms

I just got a new Samsung A12. All working fine except I'm not receiving text msgs. Sending is working fine.

Sylvia42 by Level 1: Joiner
  • 258 Views
  • 1 replies
  • 0 kudos

Resolved! Fallen for scam

Hi,I think I have fallen for a scam, someone phoned me about half an hour ago saying they were from O2, they confirmed my email address and told me they would send me a text with a security code, which I read back to him. I know it was a really stupi...

ER4 by Level 1: Joiner
  • 836 Views
  • 3 replies
  • 0 kudos

Resolved! New order

I have just ordered a new iPad but it’s been ordered in green instead of blue. What do I do?

LD_21 by Level 1: Joiner
  • 210 Views
  • 1 replies
  • 0 kudos

Resolved! Samsung S21 battery problem

Hi , All of the sudden now my battery will not last more than 12 hours and that's with not excessive use . It also seems to be heating up quite a lot . When I go on the website no O2 guru available ? Or even a call back . This doesn't seem right for ...

Resolved! Billing date

Hiya, my bill is due to go out on the 18th, I spoke to someone last month and they said they would move my bill date to the end of month and this hasn’t been done, I don’t get paid until the end of this month so I cannot pay it on the 18th

Resolved! Billing date

Hi My billing date is currently set at 22 October. Please can I change this to 26 October?