Sim swap

[Nathan87]

Hi,

is it possible to confirm that my sim swap is being processed? I know it can take upto 24 hours, but I’d like to know that I’ve done everything I need to

[madasaf1sh · Accepted solution]

@Nathan87 

If you have followed the process either online or via text it will be in process and barring any issues it can be done a lot quicker than 24hrs. 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they can give you an update and advise of any issues.