Customer Support

[RCS]

Customer Support seems to be non-existent. I have been trying to contact them since 16:45 pm today. It is now 22:05pm. I raised the issue raised as they have not transferred my old number to my new account. If it’s not sorted soon I will cancel the contract before my 14 cooling off period. Has anyone else had similar poor service. 

[Cleoriff · Accepted solution]

Hi @RCS 

Various numbers for O2 are in this guide Guide: Coronavirus Community Help and Support 

If calling, 8am is the best time to try.

You can also try social media

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.