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Forum Posts

Resolved! Call barring

Hi, I have a call barring on my phone. But I sometimes need to call an 1845 number. How can I change this please ?

Resolved! Aerial Direct-who are they?

I had a call from Aerial Direct who said they were in partnership with O2 and offered me a reduction in my monthly tariff cost. Are they genuine?

Tonyo by Level 1: Joiner
  • 1199 Views
  • 3 replies
  • 0 kudos

Resolved! Fraud

I’ve received a text code and security message when it hasn't been me, I’ve just been able to change the password, could I get Fraud check for my account please?

Tig1 by Level 1: Joiner
  • 689 Views
  • 1 replies
  • 0 kudos

Resolved! Keep my number

I have a new sim from 02 but want to keep my previous number I have tried to do this on line with my PAC number but this ends up with an error message!

PK1 by Level 1: Joiner
  • 465 Views
  • 2 replies
  • 0 kudos

Fraud - Please help

Hello, I have called customer support a number of times and I keep getting cut off when I mention fraud, or someone will start to help and I get transferred to someone else (as just happened a few minutes ago) and I have to start again. I have also b...

Dan31 by Level 1: Joiner
  • 1379 Views
  • 3 replies
  • 0 kudos

Upgraded phone will not accept incoming calls

I upgraded mine and my daughters phones 2 weeks ago to the 3 pro, ever since the upgrade we have been unable to receive in coming calls. The person calling gets disconnected their end like the number doesn't exist and a missed call shows up on my cal...

Resolved! porting my old number

I have tried 2 times to port my old number but have twice had an email from BuePrism(UK) saying it has been rejected as info provided for security checks is incorrect. Is this a scam if not how do I speak to a person at 02 to help me port my number T...

Resolved! I want to use my data in Germany

Hello there I am currently in Germany as me and my family drove here, is there a way for me to use my internet here? I will be here for around 4-5 days

Omar2 by Level 1: Joiner
  • 806 Views
  • 2 replies
  • 0 kudos

Resolved! Activate old sim card

I have a sim card I stopped using, but did not deactivate. I need access to the number to access my email account. I would like to reactivate the number/sim card but I'm unsure how to?ys The sim say 'not provisioned'