Get tech support for your O2 issues

Resolved! 4G, 3 bars, and no (or very very slow) internet

Every time I go to my local ASDA I have 4G connection and 3 bars of signal, but the browser searches hang, WhatsApp messages don't send. Drive out the car park, and boom works fine. What's going on? It's not like it is busy at 10pm at night, when I g...

Mast issues in ME10 3RN for over 21 months and counting!!!

Having contacted O2 about poor signal in ME10 3RN postcode back 21 months ago, I was told and verified by the network checker that a nearby mast wasn't working. On a weekly basis from that moment and still going on today, I get texts and emails to sa...

Resolved! Late Bill Payment - When will my account be unbarred?

I have paid a late bill with email confirmation. When will I be able to text, call and use 4G? I need someone to unbar my account so I can do this please!

Resolved! discount for the army

What do I put as my company for the Army?

Resolved! Waiting times for new phone

I don't think it is acceptable to wait 3 weeks + for a phone that's been available for a year do you?????

Resolved! Galaxy fold 3 free accesory pack

Hi all just received my new fold 3.how do i claim my free accesory pack ?

Resolved! Sim card activation

Hi I need to speak to someone. I have bought my Mum a mobile phone and got an O2 sim card I put it in the phone and tried to activate it. It said I had to text swap to 20220 to activate the sim card. Because her phone wasn't connected I text from my ...

Resolved! Changing Delivery location

Hi there, I've recently ordered a phone upgrade but it's delivery location has been set at a previous house that I do not live at anymore. Is there a way I can change this via account or do I have to call customer service?

Resolved! Cancel phone contact whilst having Apple Watch

Good afternoon,I have a phone and Apple Watch plan with o2. If I pay off my phone device plan do still need some form of airtime plan to keep the Watch active? If so can I change to a sim only plan on the phone account?

Resolved! Broken phone is insured & needs replacing but I can't call to organise!

Hi there! My phone screen is broken and I now need to replace it. I went into a store today and they told me that I should contact you online about this and you will be able to order a replacement... can you please let me know what I need to do to ma...

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