Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Victim of scam calls

I need help in how to change my phone number. I’ve been receiving threatening calls from somebody and need to change my number as they keep calling me from different numbers

12343 by Level 1: Joiner
  • 423 Views
  • 1 replies
  • 0 kudos

Resolved! Swapping number from 3 to o2

Hi all, I'm having difficulty with activating my iMessages and FaceTime, and I’m also receiving no texts after switching my number from 3 to o2. I've followed all the guides I could find on here and other places to no avail. Any help is greatly appre...

JDH90 by Level 1: Joiner
  • 526 Views
  • 1 replies
  • 0 kudos

Terrible data network

Hi having joined 02 recently, I am find the network coverage for data is extremely shocking and no where near what is advertised. I have been using speedtest.net application to check and at my home I am 0.44 Mbps download and 0.86 Mbps. In a local pu...

K2 by Level 1: Joiner
  • 482 Views
  • 1 replies
  • 0 kudos

Resolved! Gate sim

we have electric gates which were working fine. The intercom stopped talking to the hand set.We were told we needed a new sim, no joy, you need a new hand set, no joy.Checked the sim in the gate controler which now says unregistered sim.Do I need to ...

Tonyoc by Level 1: Joiner
  • 854 Views
  • 1 replies
  • 0 kudos

Resolved! Applying Discount

I have a discount code to add on to my monthly bill which is 25% off and i cannot work out how to add it on. any ideas?

Amy1421 by Level 1: Joiner
  • 401 Views
  • 1 replies
  • 0 kudos

Auto-disconnects

Three weeks ago I used my O2 mobile to call a financial institution. As is usually the case, you get through, choose an option and are put on hold in a queue pending customer service picking up. I made 4 calls to the number (an 0800) and each was aut...

Paul430 by Level 1: Joiner
  • 1189 Views
  • 7 replies
  • 0 kudos

Resolved! Top up from Canada

I have no idea what the address on my SIM card is. It was set up at a shop in the UK. Now I’m in Canada and need to top up before I go back to London. How do I do this? The address is nowhere on my account. I can’t get the app here.

CanadaNL by Level 1: Joiner
  • 480 Views
  • 1 replies
  • 0 kudos

Please HELP! Number not transferred correctly from EE

I transferred my number from EE to O2 over 2 weeks ago and since then I can’t receive calls or text messages from anyone outside of the O2 network. I’ve called O2 several times and get get stuck in a repeat conversation about settings, which doesn’t ...

VFast by Level 1: Joiner
  • 844 Views
  • 4 replies
  • 0 kudos

Resolved! Connection to network

Samsung Galaxy S20 keeps telling me "Not registered to network" when I try to call someone or send a message or search Google. Can someone help here? I've tried everything!

Kening by Level 1: Joiner
  • 1277 Views
  • 6 replies
  • 0 kudos

Resolved! £200 mastercard offer

I recently bought a samsung s22 and it has a £200 prepaid mastercard offer. Does anyone know how to claim this? Thank you