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Resolved! Data Roaming in New York US

I am in New York. I have the O2 Travel Bolt On. I cannot access 4G and the data roaming is useless. I have never had this problem before. Any answers as to what is going on?

Sim swap

Resolved! Roaming Abroad with mobile wifi device

HiI have an standard O2 sim in a mobile wifi device will this work abroad, ie Italy

Mast isn't working as it should

I have been struggling with slow data speeds in the area where I live and have reported it on numerous occasions with no success. When I carry out a network checker for my area I receive a notification that the 'nearby mast isn't working as it should...

Apple Watch No Sim

I have been having “no connection” problems on my apple watch but ive noticed today if i keep my iphone open it doesnt lose signal on my watch when i leave my iphone at home to go for a walk with just my watch. But in the settings section on my aplle...

Resolved! Topping up

Why can I never top up from the ‘My02’ app, I always have to go into store to top up my credit which is such a pain

Resolved! Change upgrade

How do you change your selection of phone once ordered? I chose iPhone 14 plus when I wanted an iPhone 14 pro. Please help

Resolved! Fix your mast

I’m with giffgaff had signal issues for nearly 2 months, it’s says on o2 down detector a mast is down in durham when will this be fixed?

SIM not working in the USA

Hi, I’m using an iPhone 12 Pro and have the bolt on for using data abroad (75Gb contract). I’m currently in America and the SIM worked fine, data worked (throttled to half a mb). yesterday it just stopped working. I’ve checked the APN settings and I’...

Resolved! Watch has different number

Hi I've just ordered a Samsung watch on 02 but it said I have a different number to my 02 phone contract!!! Is this normal or can I swop it so both numbers are the same

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