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Forum Posts

Resolved! phone repair

My phone is going back for repair,can i remove the sim card so i can use in a spare phone while it is fixed

Rainy by Level 1: Joiner
  • 360 Views
  • 1 replies
  • 0 kudos

Resolved! Security codes

I need to access my o2 but o2 send my security codes to my 4g sim in a router ???

Lapsylla by Level 1: Joiner
  • 362 Views
  • 1 replies
  • 0 kudos

Resolved! I need help!

I’m basically just wondering what and where the payments would land really? As I’m seeing that there’s a 4 week delay and more on the new iPhone’s… so would I be already be paying for the phone even if it hadn’t even been given too me yet or would I ...

Declan4 by Level 1: Joiner
  • 1092 Views
  • 6 replies
  • 0 kudos

Resolved! Apple watch

Hi, I bought an apple watch with O2 paying monthly. The watch has stopped working - i am unable to swipe up or down or left or right. Please can you advise me what i can do now? Thanks Andrea bown [Removed] accpunt no [Removed]

ABO1 by Level 1: Joiner
  • 342 Views
  • 1 replies
  • 0 kudos

Owed compensation for zero service for 2 months

From June 5th to august 12th i had zero service at work. After many calls and complaints i was offered £102 compensation. It is now OCTOBER and the credit has STILL not been applied. I have been an 02 customer for almost 15 yrs and never have i had t...

Barry7054 by Level 1: Joiner
  • 753 Views
  • 2 replies
  • 0 kudos

Apple Watch S7 data plan issue

Hi, please can you assist me. I purchased an Apple Watch S7 Cellular from Apple Store. I’ve had issues in setting it up via my O2 contract. Initially I was met with a fault code 14. Having visited the O2 store and been redirected to contact customer ...

Obi by Level 1: Joiner
  • 543 Views
  • 2 replies
  • 0 kudos

Resolved! No Caller ID

Hi guys!I know there have been a few posts regarding this on the forum that have been sorted by O2 account reset, I have been contacting customer services now for over 10 days and they have not helped at all. I have factory reset phone, had new sim c...

Kelsey2712 by Level 2: Apprentice
  • 2405 Views
  • 12 replies
  • 0 kudos

Resolved! how to active my new sim card

I bought a new o2 card ,I bought a voucher to top up it.And then sent a email said i can use it,but i still can‘t use it.

Resolved! Account access - old Number 2fA

Hello, I cannot edit any details on my account as this is texting an old number so I cannot change anything. can someone remove the account 2fa so I can change the number attached?Thanks.

Chris_88 by Level 1: Joiner
  • 433 Views
  • 1 replies
  • 0 kudos

Resolved! Stuck Abroad - please help urgently

Hi I entered a chat in MyO2 earlier today because I had been given a new account and apparently another new phone number rather than my existing account being upgraded on the same number and a new plan. I am on holiday in the US with only my existing...

Jonno by Level 1: Joiner
  • 682 Views
  • 2 replies
  • 0 kudos