Get tech support for your O2 issues

Resolved! OTP Not Received

I have a problem since porting networks from EE to o2 I am not able to receive one time passcodes - I have been told I needed a network refresh and that the account was setup to use android instead of iPhone. I previously ported from Three to EE and ...

Resolved! usa numbers beginning 00800

what does o2 actually charge if I have the international calling bolt on for USA beginning 00800?

Unlock phone

I have applied twice to unlock my phone, receiving a message telling me that further instructions will be provided by text or email within 7 to 10 days. I have not received any text or email.

Resolved! Billing address error on checkout

I am trying to upgrade. I have gone through checkout as I have a few months left to pay on device.... I verify payment with my bank then get redirected to O2 page where it gives me an error and tells me to select billing address. Billing address matc...

Resolved! Roaming

Hi I’m on holiday I’m Dubai, my data and roaming are turned off, why are calls still coming through? I don’t want extra charges!

Resolved! Does O2 offer 2FA for all sim types (Both pay as you go and monthly)

Hi, New to O2, and I was wondering if O2 offers any sort of 2FA for user accounts, where I can set it up, and if it's available to all sim types and not just one or the other?

Mobile data not working

Whenever I leave the house and don't have an available WiFi source I can't use the internet, including WhatsApp, emails ect. I brought a Google pixel 6a on a monthly contract, have plenty data, mobile data turned on and not restricted. Restarted my p...

Resolved! will o2 block the sim card

Hey guys, do you know if O2 will automatically block the sim card in case I'm not using or paying for my monthly plan? Can't find it anywhere, thanks in advance!

Phone keeps saying sim card not inserted.

My phone keeps saying no sim card inserted. Then says sending a report. Help please??????????

Resolved! App login

It won’t let me login to app and it has been over one week since I registered. How do I get in?

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