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Resolved! Alcatel dongle overheating

Hi, new to O2, we have been using the dongle for a couple of weeks but today it seems to have a problem. Every 5-10 minutes it just stops working & I have to keep turning it on and off repeatedly before a signal reappears. It feels incredibly hot whe...

Resolved! Intermittent voicemail

I’ve got an intermittent voicemail problem: sometimes calls go straight to voicemail without any ringing and other times it will ring before going to voicemail. This happens with phone at desk in same place.

Resolved! Google Pixel 6 Pro reboots randomly

Hello,I have had my Google Pixel 6 Pro since December 2021. Only in the last few days (since 13th May) it has started to reboot randomly every 30-60 minutes or so. It often happens when I am a call, so the call drops. At the start of each call I tell...

Resolved! new payg monthly sim.what is the expected download speed

new payg monthly sim.what is the expected download speed.i have a sim in a samsung s9 previously on ee.Ive tried the speed test and im getting 1mb/s.is this correct please.

Resolved! How do I enable Visual Voicemail on my Samsung Fold 4?

Hi I've just joined O2 and I'm stumped at how I turn on visual voicemail on my Fold 4? Any help is appreciated please Thanks

Resolved! Calling internationally

Hi my phone will not allow me to call belgium

Appalling service - stilling waiting to have my phone unbared after 72 hours!!!!!!!!!!!!!!!

Dear Sir/Madam, I am writing to you after I have serious concerns about 02 for filling their promise to unlock a phone within 24hours after it was reported as found to 02. Last Monday I collapsed and knocked myself unconscious while on a dog walk, in...

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Why can I still not get on ?

Resolved! Activate short code messaging

I am getting the following message on my android phone: can't reply to this short code Can you helpThanks Bob

Resolved! Watch Ultra - Add Data Plan, Code 14.

I have been trying for the past half a week to get this sorted. I'm trying to connect my Watch Ultra to an iPhone 14 Pro Max with no success. Every time I try, I get a code 14 from the O2 site. They've tried resetting the Watch eSIM to no avail. Basi...

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