Get tech support for your O2 issues

Resolved! Need to speak to customer service

how can I speak to customer service online I’ve tried o2 app and online but it’s a computer not a person

Why can't I access the PUK code for my device?

My sim is locked and I'm not have much luck in accessing the PUK code to unlock it. I get an error message when I try.

Resolved! one of my friends has recieved a text from my phone which is scam...what do I do please?

one of my friends has recieved a text from my phone which is scam...what do I do please?

Cannot make or receive calls at hom

Hi, My son has an iPhone 14 and struggles to make or receive any phone calls whilst being at home. I used the network coverage checker for our postcode (GU3) and it states that he should have “4G - Good coverage both indoors and outdoors” He however ...

Resolved! finger print lock disapered also pin lock will not work

my phone did an update and my finger print lock disappeared. pin lock will not work either.also tried to unlock with find my mobile and nothing works. only had the phone about 10 days

Resolved! Finger lock

My finger lock has disappeared . Also didn't set pin lock. Tried 0000 bits didn't work any help

Resolved! How to activate O2 WiFi? (ported my number from Three to O2)

Hi, I ported my number from Three to O2.When I am in the underground and want to use the Wifi, I get an error message saying I need to activate O2 Wifi.(I guess my number is recognised as a Three number...) In My O2, I don't find where to manage/acti...

Calls dropping out after a few seconds

Hi. Not sure if I'm in the right place or not but up until recently I had an iPhone 12 and while making and receiving calls, the call would drop out for around 10 seconds and then kick back in again. I thought this was due to the phone so upgraded 2 ...

Numbers not ported and NO SERVICE

Hi.About 2 weeks ago my partner switched to O2. The number seemed to got transferred and worked for about a day. And then the service went completely dead. No signal whatsoever. When I try to call him it says number not recognised, the only way he ca...

Can’t receive texts after porting to O2

I recently ported my number to O2. I can’t receive any texts from my bank, Twitter, Hinge amongst many other apps. iMessage and FaceTime also fail to activate. I saw this is a common issue, please @O2Sarah, @O2Ryan, @O2Emma please can you help me. Yo...

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